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HELP - Impossible to delete folder !!!

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Hello the Community,

I have recently subscribed to Squarespace and started to create my website.

Everything went well until I tried to delete a folder previously added (so-called "test" folder) = when I try to delete this folder, or even re-name it, I get the following the message "folder cannot be deleted".... And the folder cannot be removed.

I am completely stuck as this folder appears into header and cannot be removed.

I have even tried to duplicate the website - same issue happens in the new version.

Thanks a lot for your help !!!!!

Screenshot 2022-03-06 at 12.20.30.png

Screenshot 2022-03-06 at 12.20.37.png

Edited by NicoU
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  • 1 month later...
  • 2 months later...
  • 7 months later...

I can't reach anyone from Squarespace to get assistance on removing a folder from my website. I keep getting errors that say, "Couldn't Delete Collection."

I've tried creating a ticket using Squarespace's help desk system, which doesn't work. I've tried several browsers, and each time I try to create a ticket, the web-page refreshes, and does nothing.

I'm hoping someone here can help me figure this out. Thank you for your time and help. Attached is the issue I'm running into.

Screenshot 2023-03-01 at 3.10.28 PM.png

Screenshot 2023-03-01 at 3.10.34 PM.png

Screenshot 2023-03-01 at 3.10.36 PM.png

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  • 10 months later...
  • 2 months later...

I can't delete pages or folders and the Squarespace app doesn't work for it either. The garbage icon is beside them, but does nothing when it's clicked and the 'delete page' option doesn't come up when I go into each page's settings (just duplicate and make homepage are options). It's also only one of my sites that's having this issue - I have multiple that I work on and all the others are fine.

Anyone have any other suggestions (besides going to support)?

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