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Close button not working on lightbox forms

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Site URL: https://unchartedtrvl.squarespace.com/config/

On our site, within a page, we have a lightbox form with a button that says "Request Detailed Itinerary By Mail or Email." Submission, opening, and fields work fine but there is no way to close the lightbox form. It essentially breaks the page and requires a refresh. Can anyone help out here, I am at a complete loss.

https://unchartedtrvl.squarespace.com/scheduled-group-tours-2022/north-caucasus

Edited by justaguywhodoesthings
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On 3/1/2022 at 2:55 AM, justaguywhodoesthings said:

Site URL: https://unchartedtrvl.squarespace.com/config/

On our site, within a page, we have a lightbox form with a button that says "Request Detailed Itinerary By Mail or Email." Submission, opening, and fields work fine but there is no way to close the lightbox form. It essentially breaks the page and requires a refresh. Can anyone help out here, I am at a complete loss.

https://unchartedtrvl.squarespace.com/scheduled-group-tours-2022/north-caucasus

pw: 04April2014

04April2014 is wrong password so I can not have a look your site. Kindly check it again

Greeting, it's BeyondSpace, I am Squarespace dev focus on provide solutions to enhance feature that squarespace.com can't provide.
Feel free to check my current Squarespace Plugins Developement: Enable Pinch/Zoom on lightbox, Delivery Date Picker, Lightbox Studio plugin
If you find my answer fit your need, let's leave a like or upvote so others with the same issue can find their solution. Thank you

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On 3/1/2022 at 2:55 AM, justaguywhodoesthings said:

Site URL: https://unchartedtrvl.squarespace.com/config/

On our site, within a page, we have a lightbox form with a button that says "Request Detailed Itinerary By Mail or Email." Submission, opening, and fields work fine but there is no way to close the lightbox form. It essentially breaks the page and requires a refresh. Can anyone help out here, I am at a complete loss.

https://unchartedtrvl.squarespace.com/scheduled-group-tours-2022/north-caucasus

Hi. It looks fine to me

image.thumb.png.b1247ee4d01dbb4b0e013c6f1b34f6c0.png

Email me if you have need any help (free, of course.). Answer within 24 hours. 
Or send to forum message

How to: Setup Password & Share url Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care

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  • 4 months later...
  • 8 months later...
On 4/6/2023 at 5:13 AM, farooqibakar said:

Having the same issue. Any solutions?

 

If you share link to page where you have problem, we can check easier

Email me if you have need any help (free, of course.). Answer within 24 hours. 
Or send to forum message

How to: Setup Password & Share url Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care

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  • Solution
Posted (edited)
On 2/28/2022 at 7:55 PM, justaguywhodoesthings said:

On our site, within a page, we have a lightbox form..fields work fine but there is no way to close the lightbox form.

This is an acknowledged Squarespace bug that happens when the site animation is set to “flex”. For now, you can change the animation setting (in Design > Site Styles > Animation) or, as a temporary workaround (until Squarespace fix this) you can add the following to Design > Custom CSS:

/* 
Bugfix for Sqsp bug that prevents user clicking lightbox form close button April 2023 
*/
.sqs-modal-lightbox-content .lightbox-inner .lightbox-content .lightbox-close {
  z-index:100000000;
}

Let me know how you get on.

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

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  • 1 month later...
On 4/9/2023 at 5:10 AM, paul2009 said:

This is an acknowledged Squarespace bug that happens when the site animation is set to “flex”. For now, you can change the animation setting (in Design > Site Styles > Animation) or, as a temporary workaround (until Squarespace fix this) you can add the following to Design > Custom CSS:

/* 
Bugfix for Sqsp bug that prevents user clicking lightbox form close button April 2023 
*/
.sqs-modal-lightbox-content .lightbox-inner .lightbox-content .lightbox-close {
  z-index:100000000;
}

Let me know how you get on.

Did this help? Please give feedback by clicking an icon below  ⬇️

This worked for me. Thanks so much legend!

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