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Close button not working on lightbox forms

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Site URL: https://unchartedtrvl.squarespace.com/config/

On our site, within a page, we have a lightbox form with a button that says "Request Detailed Itinerary By Mail or Email." Submission, opening, and fields work fine but there is no way to close the lightbox form. It essentially breaks the page and requires a refresh. Can anyone help out here, I am at a complete loss.

https://unchartedtrvl.squarespace.com/scheduled-group-tours-2022/north-caucasus

Edited by justaguywhodoesthings
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On 3/1/2022 at 2:55 AM, justaguywhodoesthings said:

Site URL: https://unchartedtrvl.squarespace.com/config/

On our site, within a page, we have a lightbox form with a button that says "Request Detailed Itinerary By Mail or Email." Submission, opening, and fields work fine but there is no way to close the lightbox form. It essentially breaks the page and requires a refresh. Can anyone help out here, I am at a complete loss.

https://unchartedtrvl.squarespace.com/scheduled-group-tours-2022/north-caucasus

pw: 04April2014

04April2014 is wrong password so I can not have a look your site. Kindly check it again

BeyondSpace - Squarespace Website Developer

🖼️ Lightbox Studio (Enable Pinch/Zoom on lightbox)
🗓️ Delivery Date Picker (Squarespace Date picker form field)
💫 Gallery block 7.1 workaround
🥳 Sparkplugin Customisations Browsers (Browse +100 Spark plugin customisations)
🥳 Elfsight Template Browsers (Browse +1000 Elfsight widget Templates)

If you find my answer useful, let's leave a like or upvote so others with the same issue can find their solution. Thank you!

 

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On 3/1/2022 at 2:55 AM, justaguywhodoesthings said:

Site URL: https://unchartedtrvl.squarespace.com/config/

On our site, within a page, we have a lightbox form with a button that says "Request Detailed Itinerary By Mail or Email." Submission, opening, and fields work fine but there is no way to close the lightbox form. It essentially breaks the page and requires a refresh. Can anyone help out here, I am at a complete loss.

https://unchartedtrvl.squarespace.com/scheduled-group-tours-2022/north-caucasus

Hi. It looks fine to me

image.thumb.png.b1247ee4d01dbb4b0e013c6f1b34f6c0.png

Email me if you have need any help (free, of course.). Answer within 24 hours. 
Or send to forum message

Contact Customer Care - Learn CSS - Buy me a coffee (thank you!)

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  • Solution
On 2/28/2022 at 7:55 PM, justaguywhodoesthings said:

On our site, within a page, we have a lightbox form..fields work fine but there is no way to close the lightbox form.

This is an acknowledged Squarespace bug that happens when the site animation is set to “flex”. For now, you can change the animation setting (in Design > Site Styles > Animation) or, as a temporary workaround (until Squarespace fix this) you can add the following to Design > Custom CSS:

/* 
Bugfix for Sqsp bug that prevents user clicking lightbox form close button April 2023 
*/
.sqs-modal-lightbox-content .lightbox-inner .lightbox-content .lightbox-close {
  z-index:100000000;
}

Let me know how you get on.

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

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  • 1 month later...
On 4/9/2023 at 5:10 AM, paul2009 said:

This is an acknowledged Squarespace bug that happens when the site animation is set to “flex”. For now, you can change the animation setting (in Design > Site Styles > Animation) or, as a temporary workaround (until Squarespace fix this) you can add the following to Design > Custom CSS:

/* 
Bugfix for Sqsp bug that prevents user clicking lightbox form close button April 2023 
*/
.sqs-modal-lightbox-content .lightbox-inner .lightbox-content .lightbox-close {
  z-index:100000000;
}

Let me know how you get on.

Did this help? Please give feedback by clicking an icon below  ⬇️

This worked for me. Thanks so much legend!

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  • 4 weeks later...

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