Close button not working on lightbox forms

Site URL: https://unchartedtrvl.squarespace.com/config/

On our site, within a page, we have a lightbox form with a button that says "Request Detailed Itinerary By Mail or Email." Submission, opening, and fields work fine but there is no way to close the lightbox form. It essentially breaks the page and requires a refresh. Can anyone help out here, I am at a complete loss.

https://unchartedtrvl.squarespace.com/scheduled-group-tours-2022/north-caucasus

On 3/1/2022 at 2:55 AM, justaguywhodoesthings said:

Site URL: https://unchartedtrvl.squarespace.com/config/

On our site, within a page, we have a lightbox form with a button that says "Request Detailed Itinerary By Mail or Email." Submission, opening, and fields work fine but there is no way to close the lightbox form. It essentially breaks the page and requires a refresh. Can anyone help out here, I am at a complete loss.

https://unchartedtrvl.squarespace.com/scheduled-group-tours-2022/north-caucasus

pw: 04April2014

04April2014 is wrong password so I can not have a look your site. Kindly check it again

On 3/2/2022 at 8:49 AM, bangank36 said:

04April2014 is wrong password so I can not have a look your site. Kindly check it again

I apologize, try "UTS2022"

On 3/1/2022 at 2:55 AM, justaguywhodoesthings said:

Site URL: https://unchartedtrvl.squarespace.com/config/

On our site, within a page, we have a lightbox form with a button that says "Request Detailed Itinerary By Mail or Email." Submission, opening, and fields work fine but there is no way to close the lightbox form. It essentially breaks the page and requires a refresh. Can anyone help out here, I am at a complete loss.

https://unchartedtrvl.squarespace.com/scheduled-group-tours-2022/north-caucasus

Hi. It looks fine to me

On 3/6/2022 at 8:18 AM, tuanphan said:

Hi. It looks fine to me

It opens perfectly, but the close button does not work for us. I've tested on 3 PCs and 2 Mobile. Is there a reason this is happening?

On 3/6/2022 at 5:18 AM, tuanphan said:

Hi. It looks fine to me

Hello,

Just wanted to bump this post, because it has not been solved yet and I am having the same issue.

@tuanphan, you were able to pull up the form, but were you able to close it?

@justaguywhodoesthings, have you had any luck on finding an answer to your own question?

On 3/6/2022 at 8:18 PM, tuanphan said:

Hi. It looks fine to me

Can you check site url?

No Such Website

Having the same issue. Any solutions?

On 4/6/2023 at 5:13 AM, farooqibakar said:

Having the same issue. Any solutions?

 

If you share link to page where you have problem, we can check easier

On 4/9/2023 at 5:10 AM, paul2009 said:

This is an acknowledged Squarespace bug that happens when the site animation is set to “flex”. For now, you can change the animation setting (in Design > Site Styles > Animation) or, as a temporary workaround (until Squarespace fix this) you can add the following to Design > Custom CSS:

/* 
Bugfix for Sqsp bug that prevents user clicking lightbox form close button April 2023 
*/
.sqs-modal-lightbox-content .lightbox-inner .lightbox-content .lightbox-close {
  z-index:100000000;
}

Let me know how you get on.

Did this help? Please give feedback by clicking an icon below  ⬇️

This worked for me. Thanks so much legend!

I just had this problem. Came to this thread and...changing the animation worked. Mine was on flex, I changed it, and now I can close the light box! Thank you guys.