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Product categories have disappeared

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Site URL: https://www.giftandcrate.com.au/shop

I have my site set up with the product categories enabled as a sidebar. It was working perfectly before the weekend but now the category links have disappeared. They should be in black on the left hand side of the products.

I does not matter whether I enable them in sidebar or at the top I see nothing, not even evidence that the link is there but just the same colour as the background. 

How do I get them back? 

Screen Shot 2022-02-28 at 1.52.09 pm.png

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  • 3 months later...


I have also encountered this. It was working fine until now. When I select the Gear icon for a category within the shop > "Edit Category" window appears, the enable page button is grayed out - when I hover over the enable page button there is a "prohibition" sign or "do not" sign in red that appears. This is the same result on all my categories. I am not sure if that is defaulted or if that is a contributor to this concern??


I am not sure what to do, was there a fix that worked? I have not altered or edited any codes. I have only uploaded pictures and typed in descriptions/titles.

Screenshot 2022-05-29 233634.png

Screenshot 2022-05-29 233800.png

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  • 7 months later...
2 hours ago, leedit said:

Please help ASAP Squarespace.

Please see item six on the forum guidelines.

If the approved solution doesn't work for you, I'm thinking perhaps your Store page has been mistaken for a Portfolio page.

If you go to Home > Pages, what icon is showing next to your Store page? Can you post a screenshot? Does your page have a Shopping cart icon next to it or squares in a grid icon?

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

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  • 3 weeks later...
  • 4 months later...

I was able to fix this thanks to the other comments here!

In the Categories window if the "Enable Page" is greyed out try clicking: "ADD TO YOUR MAIN NAVIGATION" (at the bottom of the window) and make sure both Visibility and Enable Page are toggled on. All my categories showed up right away.

Let me know if this works for others!

Screenshot 2023-06-08 at 4.05.16 PM.png

Edited by teriyaki86
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  • 11 months later...

Not sure what's going on, but something has happened.  I thought my website had been hacked.  I reviewed my shop page and every category (6 total) title and description text from each page had been removed.  When I tried to update each category, the text duplicates across all category pages.   So now, all my shop pages simply say, "Explore our Products".  There was also an "All/" link added on each category page that was not there before.   


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