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Product categories have disappeared

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Site URL: https://www.giftandcrate.com.au/shop

I have my site set up with the product categories enabled as a sidebar. It was working perfectly before the weekend but now the category links have disappeared. They should be in black on the left hand side of the products.

I does not matter whether I enable them in sidebar or at the top I see nothing, not even evidence that the link is there but just the same colour as the background. 

How do I get them back? 

Screen Shot 2022-02-28 at 1.52.09 pm.png

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  • 3 months later...


I have also encountered this. It was working fine until now. When I select the Gear icon for a category within the shop > "Edit Category" window appears, the enable page button is grayed out - when I hover over the enable page button there is a "prohibition" sign or "do not" sign in red that appears. This is the same result on all my categories. I am not sure if that is defaulted or if that is a contributor to this concern??


I am not sure what to do, was there a fix that worked? I have not altered or edited any codes. I have only uploaded pictures and typed in descriptions/titles.

Screenshot 2022-05-29 233634.png

Screenshot 2022-05-29 233800.png

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  • 7 months later...

This just happened to mine too! I was uploading a new product.  I clicked save. All the products disappeared!  Effectively my shop is down because it won't show any products.  Please help ASAP Squarespace.

Screen Shot 2023-01-12 at 6.21.56 PM.png

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2 hours ago, leedit said:

Please help ASAP Squarespace.

Please see item six on the forum guidelines.

If the approved solution doesn't work for you, I'm thinking perhaps your Store page has been mistaken for a Portfolio page.

If you go to Home > Pages, what icon is showing next to your Store page? Can you post a screenshot? Does your page have a Shopping cart icon next to it or squares in a grid icon?

Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support!

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  • 3 weeks later...

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