People creating 'Accounts' without paying for Members Area??

Hi, I set up my Members Area with subscription (paid) blocks. I've had 3 people successfully sign up as paying members. However, now 3 other people have signed up (unknown to me) but are not paying for it. I'm very confused. They should not be able to sign up for an account without being a paid subscriber. Please help!!!! I have no idea if they're able to access the members area without paying...this is very bad!

Website: https://www.creativecoworking.club 

2 hours ago, HadleyS said:

I set up my Members Area. 3 other people have signed up (unknown to me) but are not paying for it.

These three people will have created an account on your website, but won't be able to access the Member Area without paying. 

Let me try to explain. When someone attempts to purchase a subscription to one of your Member Areas, the first step requires them to create an account on your website. After doing this, the next step is the checkout page where they are required to pay. Many potential customers may abandon their purchase on the checkout page, for example, if they discover they cannot pay using their preferred payment method. Their account remains live but it is purely administrative; they will not be able to access the Member Area unless they complete payment.

For the benefit of anyone else reading this, if you do not set a price for a Member Area it will be possible for absolutely anyone to join. This is a major limitation of Member Areas that I've been lobbying Squarespace to fix. I've written about some of the limitations here: Squarespace Member Areas - is it good enough?

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Thanks Paul, that makes sense. I emailed the 3 of them to let them know that the 'account' is not a membership. One of them had emailed me like "I made an account so can I have the link?" (to my membership Discord)  She thought making the account made her a member, but her subscription did not go through. I think this might be something that confuses quite a few people. Just wanted to make sure the 3 of them did want to sign up, as they might expect the membership to work for them when they haven't actually registered. 😐  I wish this didn't happen, honestly. 

On 2/26/2022 at 4:39 PM, paul2009 said:

These three people will have created an account on your website, but won't be able to access the Member Area without paying. 

Let me try to explain. When someone attempts to purchase a subscription to one of your Member Areas, the first step requires them to create an account on your website. After doing this, the next step is the checkout page where they are required to pay. Many potential customers may abandon their purchase on the checkout page, for example, if they discover they cannot pay using their preferred payment method. Their account remains live but it is purely administrative; they will not be able to access the Member Area unless they complete payment.

For the benefit of anyone else reading this, if you do not set a price for a Member Area it will be possible for absolutely anyone to join. This is a major limitation of Member Areas that I've been lobbying Squarespace to fix. I've written about some of the limitations here: Squarespace Member Areas - is it good enough?

Did this help? Please give feedback by clicking an icon below  ⬇️

@paul2009, did Squarespace ever fix this or have you found a good workaround? I’m interested in adding a free member area to a website, but I want only authorized users to access those resources. 

I created an account on my website (not the paid portion - just the checkout version) and I could SEE the membership only pages. I'm SUPER concerned because I haven't launched yet and decided to use SquareSpace instead of Patreon but now I'm second guessing myself.