char04 Posted January 30, 2022 Share Posted January 30, 2022 Site URL: https://www.sleepbabycoaching.com/ I have had a section of my website where you can send an email directly to my email for an enquiry. This has been working fine but the last few clients I have emailed have not received an email and it goes straight to their junk mail. Please can someone help me as I am not able to contact my clients? Link to comment
paul2009 Posted January 30, 2022 Share Posted January 30, 2022 38 minutes ago, char04 said: The last few clients I have emailed have not received an email and it goes straight to their junk mail. If emails you are manually sending from your gmail account are going straight to the recipients' spam folders then this is unlikely to be a Squarespace issue and therefore not something we can address here. It is likely that one of the following is wrong: Emails from your email address have been marked (by previous recipients). The content of your emails is interpreted as "spammy" by spam filters. You can check the spammyness of your emails by sending a typical email to mail tester. Your email settings are incorrect, for example DKIM and SPF. These electronic signatures are used to help prevent spoofing, phishing or impersonation. When recipients receive your emails, their spam filters automatically poke your domain settings to see if those signatures are not forged. For more information about this, see Google's support category: Help prevent spoofing, phishing, and spam. About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
otjones Posted February 28, 2022 Share Posted February 28, 2022 On 1/30/2022 at 2:41 PM, paul2009 said: If emails you are manually sending from your gmail account are going straight to the recipients' spam folders then this is unlikely to be a Squarespace issue and therefore not something we can address here. It is likely that one of the following is wrong: Emails from your email address have been marked (by previous recipients). The content of your emails is interpreted as "spammy" by spam filters. You can check the spammyness of your emails by sending a typical email to mail tester. Your email settings are incorrect, for example DKIM and SPF. These electronic signatures are used to help prevent spoofing, phishing or impersonation. When recipients receive your emails, their spam filters automatically poke your domain settings to see if those signatures are not forged. For more information about this, see Google's support category: Help prevent spoofing, phishing, and spam. Thanks for this, that's really helpful. Link to comment
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