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Squarespace 7.1 product additional information text toolbar not coming up

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Hi i added some text into the additional information section of some digital products and could edit the font type etc with the text toolbar. I cannot now get the toolbar to show even if i create new products, so i cannot edit text like align etc. All that happens when i click or hover over the blue TEXT icon at the top right corner is that a pop-up text box comes with with only the bin next to Text (i.e. no edit pencil between the Text and bin).

I have tried to see if linked to css and have tried after removing all css but issue still remains, and is only with the product additional information text.

Any ideas for how to fix please?  

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