CathyBCN Posted January 18, 2022 Share Posted January 18, 2022 Hello ! I just activated apple pay on my website. The issue is that Apple pay automatically selects a shipping option. Is that normal ? Thank you in advance Link to comment
paul2009 Posted January 18, 2022 Share Posted January 18, 2022 1 hour ago, CathyBCN said: The issue is that Apple pay automatically selects a shipping option. Customers can usually select other shipping options, but if they haven't used Apple Pay online before, they may not notice the different shipping options because they are not obvious - to say the least. The first "shipping" option will be auto-selected if the customer does not choose one of the other shipping options BEFORE they authenticate. The problem that we see is that when customers see the request for their fingerprint or face ID they typically rush to authenticate - concerned that it will timeout. And they completely miss the shipping options that are available. To be fair, this isn't a Squarespace issue - it's a design that Apple enforces (they have UI rules) so there's very little you can do about it. Did this help? Click a 'Like' or 'Thanks' icon below ⬇️ About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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