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Zoom is not generating links

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Hi,

I have an online business that sends out Virtual links (lennyreisnerpilates.com) and host it through squarespace and use acuity scheduling/squarespace scheduling, the embedded one.  Zoom suddenly has stopped generating links.  When a client books, there is a typical email that gets sent.  The link below is my standard zoom ID link.  Anyway, the problem is on the webscheduler when someone else or I book a session, I get the error in their account that "Zoom was unable to create the meeting."

Squarespace has not responded with any help.  Any ideas?

Thanks,

Lenny

 

 

Screen Shot 2022-01-15 at 2.50.15 PM.png

Screen Shot 2022-01-15 at 2.51.36 PM.png

Edited by lennyrrrrrr
typo
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On 1/15/2022 at 7:52 PM, lennyrrrrrr said:

I have an online business that sends out Virtual links (lennyreisnerpilates.com) and host it through squarespace and use acuity scheduling/squarespace scheduling, the embedded one.  Zoom suddenly has stopped generating links.

Even after Zoom is connected, new appointment types have video conferencing disabled by default. To add video conferencing to a new appointment type, return to the Integrations panel, find Zoom, and click Edit. Here you can select the appointments that require video conferencing and add the feature.

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Edited by paul2009

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
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On 7/20/2023 at 4:48 PM, SentientRose said:

SOLVED (for me at least!): As you add new appointments, you have to upgrade the settings on the zoom integration.

Go to Integrations > Zoom > Edit > Select appointments that need video links > Save

Boom, should be solved!

I've had to do this with each new appointment type/change. 

YOU!!! Are a bloody genius!! Thank you SO much!  I was having a panic attack as I'm JUST starting my business, and one of my students alerted me to this problem.  It would've flown right under my radar!  I created a forum account JJUST to thank you! haha ❤️

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