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Zoom is not generating links

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Hi,

I have an online business that sends out Virtual links (lennyreisnerpilates.com) and host it through squarespace and use acuity scheduling/squarespace scheduling, the embedded one.  Zoom suddenly has stopped generating links.  When a client books, there is a typical email that gets sent.  The link below is my standard zoom ID link.  Anyway, the problem is on the webscheduler when someone else or I book a session, I get the error in their account that "Zoom was unable to create the meeting."

Squarespace has not responded with any help.  Any ideas?

Thanks,

Lenny

 

 

Screen Shot 2022-01-15 at 2.50.15 PM.png

Screen Shot 2022-01-15 at 2.51.36 PM.png

Edited by lennyrrrrrr
typo
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On 1/15/2022 at 7:52 PM, lennyrrrrrr said:

I have an online business that sends out Virtual links (lennyreisnerpilates.com) and host it through squarespace and use acuity scheduling/squarespace scheduling, the embedded one.  Zoom suddenly has stopped generating links.

Even after Zoom is connected, new appointment types have video conferencing disabled by default. To add video conferencing to a new appointment type, return to the Integrations panel, find Zoom, and click Edit. Here you can select the appointments that require video conferencing and add the feature.

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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On 7/20/2023 at 4:48 PM, SentientRose said:

SOLVED (for me at least!): As you add new appointments, you have to upgrade the settings on the zoom integration.

Go to Integrations > Zoom > Edit > Select appointments that need video links > Save

Boom, should be solved!

I've had to do this with each new appointment type/change. 

YOU!!! Are a bloody genius!! Thank you SO much!  I was having a panic attack as I'm JUST starting my business, and one of my students alerted me to this problem.  It would've flown right under my radar!  I created a forum account JJUST to thank you! haha ❤️

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