Syncing Client's Calendar in Scheduling Tool

Hi!

When my clients book an appointment through the acuity scheduling tool, the confirmation email gives them an option to add it to their Google calendar.  However, when they reschedule or cancel it (through the scheduling tool or through a button in the confirmation email), the appointment gets updated in acuity, but their google calendar does not change and the original booking stays there.  Would anyone have an idea how to fix this?

Thanks!

The link is static, not dynamic. It cannot update automatically. 

Ok thanks!  So should I assume that it cannot be done at all and that therefore, switching to another calendar app would bring the same problem?

Correct.  A scheduling app is connected to a merchant’s calendar and will keep it updated, but it won’t have access to a customer’s email/calendar account and so cannot update their calendar.