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Syncing Client's Calendar in Scheduling Tool

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Hi!

When my clients book an appointment through the acuity scheduling tool, the confirmation email gives them an option to add it to their Google calendar.  However, when they reschedule or cancel it (through the scheduling tool or through a button in the confirmation email), the appointment gets updated in acuity, but their google calendar does not change and the original booking stays there.  Would anyone have an idea how to fix this?

 

Thanks!

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The link is static, not dynamic. It cannot update automatically. 

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
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Correct.  A scheduling app is connected to a merchant’s calendar and will keep it updated, but it won’t have access to a customer’s email/calendar account and so cannot update their calendar. 

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

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