Elegant_Clutz Posted January 4, 2022 Share Posted January 4, 2022 I'm trying to use the custom code block and the editor is coming up blank. The default "Hello World!" text is visible on the page, but nothing in the editing block (see image). Things I have tried that did not fix it: commented out all of my custom code and CSS turned off my browser extensions logged into squarespace on a different browser logged into a different squarespace account Has anyone else encountered this and did you find a fix? This is the first time I've ever had a problem like this and I'm stumped. Thanks in advance for your input. Link to comment
Kelsie Posted January 4, 2022 Share Posted January 4, 2022 Site URL: https://www.kelsiecakes.com Hi! I'm trying to add a code block to my website, however whenever I add the block, the editing box is blank. I can't do anything, add new code or delete the "hello world" code or anything. I've tried 3 different browsers (safari, chrome, firefox) and different pages on my website (home page, about page, blog post pages for example) and it's the same every time. Anyone have a fix for this? Thanks! clintdavis77 1 Link to comment
its_me_melissa_b Posted January 4, 2022 Share Posted January 4, 2022 Site URL: http://www.womenentrepreneursinc.com This is happening on every single one of my squarespace websites, not just on a specific page. I would make a specific customer service report with this, but I have to be frank, I will not sit there and remove every line of code from all of my websites for Squarespace to try and diagnose the issue. Clearly this is an issue on Squarespace's end, but I want to see if anybody else is experiencing this issue today, and whether they have figured out how to get around the problem. Link to comment
clintdavis77 Posted January 4, 2022 Share Posted January 4, 2022 I just noticed this as well. Tried it in MS Edge and Firefox, same blank code block issue. Link to comment
Chewkat Posted January 4, 2022 Share Posted January 4, 2022 Seems like I am not the only person facing this issue... Link to comment
ryanbelk Posted January 4, 2022 Share Posted January 4, 2022 I'm having this same problem and it's driving me INSANE Link to comment
Solution paul2009 Posted January 4, 2022 Solution Share Posted January 4, 2022 (edited) 3 hours ago, Elegant_Clutz said: I'm trying to use the custom code block and the editor is coming up blank. Update: This Squarespace bug was fixed a short time ago. This is a Squarespace bug. The forum community would love to help but we are unable to resolve technical issues with the platform. When a Squarespace feature isn't working as expected it is best to get straight in touch with Squarespace Customer Care. You can reach out to Customer Care using this link. Edited January 4, 2022 by paul2009 Updated once fixed Kelsie and Elegant_Clutz 2 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
Kelsie Posted January 4, 2022 Share Posted January 4, 2022 4 minutes ago, paul2009 said: When a Squarespace feature isn't working as expected it is best to get straight in touch with Squarespace Customer Care. The forum community would love to help but we are unable to resolve technical issues with the platform. You can reach out to Customer Care using this link. Please post back to let the community know how you get on. Did this help you today? Please provide feedback by clicking a 'Like' or 'Thanks' icon below ⬇️ Thank you! I was trying to find their contact information but I just kept seeing links to the forum. I will definitely submit that request, I appreciate the link. Hopefully it gets resolved soon. erinrmullen and paul2009 1 1 Link to comment
FriendsOfNDW Posted January 4, 2022 Share Posted January 4, 2022 Hi, I'm trying to add a code block to an event page (nothing tricky, just a table). But the code block editor is coming up...wrong. Thanks! Link to comment
erinrmullen Posted January 4, 2022 Share Posted January 4, 2022 42 minutes ago, Kelsie said: Thank you! I was trying to find their contact information but I just kept seeing links to the forum. I will definitely submit that request, I appreciate the link. Hopefully it gets resolved soon. Looks like lots of people are reporting the issue...let's go SS! Link to comment
Elegant_Clutz Posted January 4, 2022 Author Share Posted January 4, 2022 (edited) I went to chat support, via the link provided by Paul, and got this. ETA: The issue appears to be resolved. Edited January 4, 2022 by Elegant_Clutz Issue is resolved Link to comment
Elegant_Clutz Posted January 4, 2022 Author Share Posted January 4, 2022 Same issue here, I just finished working with SQ support via chat and got this response. Basically, they know about the problem and are working on it. Link to comment
Kelsie Posted January 4, 2022 Share Posted January 4, 2022 5 minutes ago, Elegant_Clutz said: I went to chat support, via the link provided by Paul, and got this. I just got an email from them saying it was working again and I pulled it up on my website and it works! 🙌🏼 Elegant_Clutz 1 Link to comment
jlcarte4 Posted January 12, 2022 Share Posted January 12, 2022 I'm having the exact same issue. I spoke with a rep via chat and they were no help. i copied and pasted a code from w3schools and everything was off. I made no alterations to the code. What seemed to work (a little) was going to colors in site styles and making the section background transparent. That's all I know. Any advice would be appreciated. Link to comment
tuanphan Posted January 12, 2022 Share Posted January 12, 2022 2 hours ago, jlcarte4 said: I'm having the exact same issue. I spoke with a rep via chat and they were no help. i copied and pasted a code from w3schools and everything was off. I made no alterations to the code. What seemed to work (a little) was going to colors in site styles and making the section background transparent. That's all I know. Any advice would be appreciated. Can you share link to page where you added the code? Which code did you add? Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
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