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Impossible to link PayPal to my squarespace

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Hi Everyone,

I am web designer, been working on and with squarespace for the last 5 years ....

For some reason, I have been unable to link my PayPal to the squarespace site I am working on.

Stripe works, Godaddy works, but I can't seem to troubleshoot the specific issue that prevents the linking with PayPal to happen.

I have added and granted the API permission - all the business account information is filled out and approved by Paypal - they are no limitations on the account PayPal side. Paypal says to contact SQS and SQS tells me to contact Paypal....

I can't seem to do the last step the sqs guide provides which is to login in with the merchant id.

Please, can anyone help ? I am at my wit's end and I have been trying for weeks now to no avail .....

Thank you,

Amanda

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2 hours ago, Amanda_ said:

I have been unable to link my PayPal to the squarespace site I am working on. Paypal says to contact SQS and SQS tells me to contact Paypal....

Hi Amanda

Take a look at your PayPal account and check that it has been linked to a payment card. If there isn't one linked, add one and try again.

If you experience further difficulties, close any private/incognito browser windows that you have open, and then open a new incognito window, login to Squarespace and attempt the connection between PayPal and Squarespace again. You should be prompted for the PayPal login information again, making it easier to highlight any connection issues.

Let us know how you get on.

Edited by paul2009

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Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
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Hi ! Thank you so much for getting back to me. 
No credit card is linked - only a bank account. Is a credit card a necessary requirement ? 

Also, would you be available for a quick call at your convenience? Need some extra help tweaking a few additional things on my e-commerce.

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12 minutes ago, Amanda_ said:

No credit card is linked - only a bank account. Is a credit card a necessary requirement?

Although it won't prompt you with an error if no card is connected, in my experience it wont connect successfully without one.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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On 1/5/2022 at 2:02 PM, Amanda_ said:

I can't seem to do the last step the sqs guide provides which is to login in with the merchant id.

It may help if you provide us with a screenshot of the issue you are seeing so that we can see the context but, if this is a Squarespace or PayPal issue, it's unlikely that the community will be able to resolve this for you. That said, I appreciate how difficult it can be when you're passed between providers. 

If it is of any help, I've connected a PayPal account to Squarespace today without issues, so there isn't a generic Squarespace/PayPal issue today that is preventing PayPal from connecting. Therefore, assuming the site is on a Business or Commerce plan, my best guess is that this is an issue with your browser/OS or with the PayPal account. 

Some things to check...

  • Check you are using the latest version of your browser (What is my browser?)
  • Disable any browser tools or extensions that you are using. These may block the essential popups that are part of the connection process.
  • Close your browser completely (closing all browser windows).
  • Open an incognito or private browser window and use this instead of a normal window.
  • If none of the above helps, try an alternative browser to see if the result is the same. Check that the alternative browser is also the latest version available.

If you've exhausted these, I recommend you contact Squarespace. Let us know how you get on.

Edited by paul2009
edited for clarity

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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Thank so much for getting back to me. I really appreciate your time and help.

I have successfully linked a credit card, however no success in linking.
I have contacted Paypal- they prompted me to contact squarespace - I have contacted sqs but no news from them yet. I have disabled all ad blockers, I have the latest browser updates and tried both safari and Chrome, private browsing as well. I also had help from a sqs expert who took a look and told me he could not figure it out.

I do not get an error message, I simply log in to the PayPal account via the pop up window and the account connects, I can browse it and can access all features etc ... just no connecting to sqs happens. 

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The process of connecting PayPal to Squarespace should look something like the sequence below. I've provided this because it may be helpful in understanding where the process breaks down - usually in step 4!. Screenshots like this used to appear in Squarespace support articles but they have been gradually removing them.

 

1. You click CONNECT.

paypal-uk1.thumb.png.8b5074bb3c9b9bd2e4ff5507a2a78bf5.png

2. You are prompted to provide the email address of your PayPal business account.

paypal-uk2.thumb.png.9d116183d56c5cb18a020f8e0a5879f2.png

3. You are prompted to log in to your PayPal account.

paypal-uk3.thumb.jpg.8fb831469f5a8baa643d73fc8acb180b.jpg

4. You see a success message. Ignore it! You haven't finished. Click Go Back to Squarespace because if you click anything else, it will fail.

paypal-uk4.thumb.png.141c571f27cc78501ea69efe975ba234.png

5. Squarespace ask you to agree to transaction fees.

paypal-uk5.png.946675ba0be666182801f69d1a5e096f.png

6. You must log in to PayPal again.

paypal-uk6.thumb.jpg.6e744d4b62227f21b988e642b08c2e11.jpg

7. You are shown your alternative payment method and are asked to agree to the terms and conditions.

paypal-uk7.thumb.jpg.9d8b2ea24e8ee65d8ee79916ad14cba7.jpg

8. When you click Agree and Pay, the process should complete successfully.

 

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Edited by paul2009

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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Your screenshot shows that you are being logged in to PayPal - it is not attempting to connect Squarespace to it. I don't have access to your diagnostics but the screenshot makes it look like a Squarespace/PayPal connector issue. Time will tell.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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  • 1 month later...
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Hi,

For the past week I've been trying to connect my Paypal to my site and it's just not connecting.

When I follow the steps this is what I seepaypal-uk4.thumb.png.141c571f27cc78501ea69efe975ba234.png.bc5047150484a0e844502b9538ffbc70.png

The first pop up window concludes with thispaypal-uk5.png.946675ba0be666182801f69d1a5e096f.png.95dcff74d941b91e62747f097c2b4f2f.png

then I see this, after clicking Agree and Continue, I'm lead to page that basically says no need to reenter password etc because my device is recognised and it goes through a couple approvals and directs me back to the Commerce page I started with where the button still says [Connect] for the Paypal option. 

On the otherside of the fence my Paypal account does show Squarespace registered as a third party. 

I tried doing this process in an incognito window and I get a prompt saying that my account is limited and to check my overview page on Paypal. I did and all of my fields are filled out appropriately. If someone can provide info in the event that my fields aren't correct that will be greatly apprecitated as well.

Does anyone have a solution to this?

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If you have tried the troubleshooting steps mentioned above then I recommend that you get in touch with Squarespace Customer Care

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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