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I put some some photos with a vertical orientation in a simple slideshow photo gallery but they are being resized to a horizontal orientation so that the content is squished.  Why is that happening and how can I prevent it?

Example:  this photo has a vertical orientation in the photo library, but the dimensions are changed in the gallery which is distorting the picture.

image.png.95db35bcdba32b09e1fa76323509139a.png

Edited by FORNEO
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On 1/2/2022 at 3:11 AM, FORNEO said:

I put some some photos with a vertical orientation in a simple slideshow photo gallery but they are being resized to a horizontal orientation so that the content is squished.  Why is that happening and how can I prevent it?

Example:  this photo has a vertical orientation in the photo library, but the dimensions are changed in the gallery which is distorting the picture.

image.png.5d8eca39e8bf3a43ccffe546d8e85678.png

Can you share link to page where you use slideshow?

Email me if you have need any help (free, of course.). Answer within 24 hours. 
Or send to forum message

How to: Setup Password & Share url Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care

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Try adding to Design > Custom CSS

.gallery-slideshow-item img {
    left: 0 !important;
    width: 100% !important;
    height: auto !important;
    top: -100px !important;
}

 

Email me if you have need any help (free, of course.). Answer within 24 hours. 
Or send to forum message

How to: Setup Password & Share url Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care

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5 minutes ago, FORNEO said:

I put some some photos with a vertical orientation in a simple slideshow photo gallery but they are being resized to a horizontal orientation so that the content is squished

If the Gallery isn't working as expected then I recommend you get in touch with Squarespace Customer Care. They'll be able to investigate this for you.

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1 hour ago, paul2009 said:

If the Gallery isn't working as expected then I recommend you get in touch with Squarespace Customer Care. They'll be able to investigate this for you.

I just chatted with someone from SS.  Crazy as it is, there is no way to fix this except by resizing all of the photos and re-uploading them.  Therefore, none of the slideshow layouts will work.  😧  I just took over updating a website created with SquareSpace and this is my first time using the service.  I'm shocked at some of the simple things that cannot be done with it.

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