FGask Posted December 27, 2021 Share Posted December 27, 2021 Every time I select the option to request product reviews, it switches back to off within a few days. This is frustrating as we are keen to get some product reviews on our site and don't have any Etsy reviews to import. Is there also a way to send a review request to past customers? PaulJR 1 Link to comment
PaulJR Posted December 30, 2021 Share Posted December 30, 2021 I have been experiencing the exact same thing! Please if anybody can help that would be great! Link to comment
Solution paul2009 Posted January 4, 2022 Solution Share Posted January 4, 2022 (edited) On 12/27/2021 at 2:41 PM, FGask said: The request reviews toggle for Product Reviews keeps switching off This is a Squarespace bug affecting all sites using Product Reviews. It switches off randomly everyday. It has been reported to Squarespace's Engineering team but they can’t guarantee how long it will take to fix. Update: Resolved 21 January 2022 Edited March 1, 2022 by paul2009 Resolved About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Karen_SQSP Posted March 1, 2022 Share Posted March 1, 2022 @FGask @PaulJR @paul2009 We've release a bug fix for the "Request reviews" toggle. This issue should be resolved but feel free to reach out if you continue to experience a problem with the toggle! Thanks for everyone's patience! Link to comment
JFQ Posted June 29, 2022 Share Posted June 29, 2022 Sorry but this is still not working for me. Everytime I try to turn on, the page refreshes and its off again. Any advice would be much appreciated! Thanks Link to comment
DEdwards Posted June 20, 2023 Share Posted June 20, 2023 Every time that I click the Request Reviews button on the Product Review page, the page refreshes and the button is turned back off. Am I missing something that needs to be enabled before I get to this point or is this bug resurfacing again? Link to comment
paul2009 Posted June 20, 2023 Share Posted June 20, 2023 14 hours ago, DEdwards said: Every time that I click the Request Reviews button on the Product Review page, the page refreshes and the button is turned back off. I'm not aware of any current issues. Please contact Squarespace Customer Care to report this issue and let us know how you get on. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
DEdwards Posted June 20, 2023 Share Posted June 20, 2023 3 hours ago, paul2009 said: I'm not aware of any current issues. Please contact Squarespace Customer Care to report this issue and let us know how you get on. I submitted a ticket and then tried editing it from my phone and it worked. So it works from the mobile version of the site but not the desktop version. Might be an option for others if it breaks for them. Link to comment
Humandecoy Posted February 4 Share Posted February 4 I am having this problem, too, 3 years after the first complaints. I am on Commerce Basic so it should work. I will submit a ticket. Link to comment
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