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Squarespace customer support

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Is customer support off-line or closed? I've emailed a couple of times with questions and I don't get a confirmation email or response. I tried to go on chat but I never get past the chat bot. SS has been timely in the past (and recently as a couple of weeks ago) and usually sends a confirmation email that my message has been received. Anyone else having similar response issues? 

Edited by Diana_P
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