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Product stock changes to out of stock

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Site URL: https://unwrp.com

Hello,

Has anyone else noticed this bug? Something is going on with my commerce site. This is the second time that I noticed that all on my in-stock inventory was changed to out of stock. This is my peak season and this CAN NOT HAPPEN. My customers are emailing and that's what alerts me that my whole website now says everything is sold out when that is not the case. I am losing money because I don't know how long this has been going on for.

HELP!

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57 minutes ago, ALondonStudio said:

Something is going on with my commerce site...all on my in-stock inventory was changed to out of stock.

I haven't seen this issue on other Squarespace sites. Are you using any tools that connect to your site via the Inventory API, for example Trunk Inventory or another RPA tool? These can modify your stock levels so, if not configured correctly, they could cause this issue.

If you aren't using anything like this, I recommend that you contact Squarespace Customer Care to report this, if you haven't already done so. Let us know how you get on.

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