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Acuity Scheduling Not Working?

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So my team have been trying to access bookings for our customers this morning in Acuity Scheduling and its simply been saying "Failed to load, please try again" when they click on any of the names??

Anyone else experiencing this or have done in the past? 

Cant really think of any solutions that we could implement must be an issue of the platform side? But their support wont be awake for another 5 hours.

failed_load.png

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58 minutes ago, JAMS-MYTH said:

So my team have been trying to access bookings..in Acuity Scheduling and its simply been saying "Failed to load, please try again" when they click on any of the names? Anyone else experiencing this?

You can view the currently known issues at https://status.acuityscheduling.com/. If something isn't working as expected and hasn't been reported then I recommend you get straight in touch with Squarespace Customer Care. The forum community would love to help but we are unable to resolve technical issues with the platform.

You can reach out to Customer Care using this link and at this time of day they offer a live chat service.

Update 30 mins later:

1836360343_Screenshot2021-12-09at10_43_27.thumb.png.4985a1c9e434a1a72f8e7bc8e7f498b7.png

  If this post has helped you, please click a 'Like' or 'Thanks' icon below  ⬇️

Edited by paul2009
Issue acknowledged by Sqsp

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
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Yeah I have been in touch with them in the last 10 minutes apparently its a site wide issue and their engineers are working on it. No ETA for fix at present. Lets see.

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2 minutes ago, NMohamed said:

From the updates page, it looks like some update took place yesterday. 

The updates page?

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

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