JAMS-MYTH Posted December 9, 2021 Share Posted December 9, 2021 So my team have been trying to access bookings for our customers this morning in Acuity Scheduling and its simply been saying "Failed to load, please try again" when they click on any of the names?? Anyone else experiencing this or have done in the past? Cant really think of any solutions that we could implement must be an issue of the platform side? But their support wont be awake for another 5 hours. Link to comment
paul2009 Posted December 9, 2021 Share Posted December 9, 2021 (edited) 58 minutes ago, JAMS-MYTH said: So my team have been trying to access bookings..in Acuity Scheduling and its simply been saying "Failed to load, please try again" when they click on any of the names? Anyone else experiencing this? You can view the currently known issues at https://status.acuityscheduling.com/. If something isn't working as expected and hasn't been reported then I recommend you get straight in touch with Squarespace Customer Care. The forum community would love to help but we are unable to resolve technical issues with the platform. You can reach out to Customer Care using this link and at this time of day they offer a live chat service. Update 30 mins later: If this post has helped you, please click a 'Like' or 'Thanks' icon below ⬇️ Edited December 9, 2021 by paul2009 Issue acknowledged by Sqsp About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
JAMS-MYTH Posted December 9, 2021 Author Share Posted December 9, 2021 Yeah I have been in touch with them in the last 10 minutes apparently its a site wide issue and their engineers are working on it. No ETA for fix at present. Lets see. paul2009 1 Link to comment
NMohamed Posted December 9, 2021 Share Posted December 9, 2021 (edited) We are having the same issue as well. Exact same message. From the updates page, it looks like some update took place to the scheduling systems yesterday. Edited December 9, 2021 by NMohamed Link to comment
paul2009 Posted December 9, 2021 Share Posted December 9, 2021 2 minutes ago, NMohamed said: From the updates page, it looks like some update took place yesterday. The updates page? About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
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