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well, i know that when i order from online stores, the email confirmation/receipt i get usually includes my billing and shipping info. that is what i mean by standard practice. in any case, if you go into your Squarespace account to edit email templates, you won't be able to edit the part the has the customer info for the order confirmation email that is sent out to people who buy from you. this part has the billing and shipping info - name, address, phone number (if you require this) the works.

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On 12/8/2021 at 4:35 PM, bethanyillustrates said:

I am concerned about customer privacy. Is there any way to not include personal information like their addresses in the order confirmation e-mail they receive?

Your customers want to be sure that their payment went through and their order is correct. They want to be reassured that the delivery address, items purchased, and the amount paid are all correct. This is particularly important for first-time customers who may require additional reassurance.

For this reason, these elements cannot be removed or edited. You can add additional text elements but order notifications will always include the name and address that the customer provided.

To make a feature request, contact Customer Care. If you have privacy concerns you can read Squarespace's Privacy Policy and email the Privacy and Security team.

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About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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