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Check-out form for digital content site

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Site URL: https://www.mlbridgeresearch.com/

Please – this is a high priority request for information.

mlbridgeresearch.com is a digital content online store. It offers free content and paid content.

For paid content, the checkout process is connected to Stripe. This works as expected.

The checkout form for free content is the problem. The checkout form requires a billing address – see attached screen shot.

For free content I want to collect the email address only. I started a Google ad campaign in November. All of the carts for free articles are abandoned. I am sure that the main reason is the billing address requirement.

A design firm in NYC built the site for me and they continue to provide support for the site. Here is what they have to say about this:

“While the Free products still don’t require users to enter any credit card information, it looks like they do have to enter their name and billing address before downloading. Since there is no actual transaction taking place, that info isn’t actually collected, but they will have to complete that step before downloading the free article. I’m not sure if that is a change on Squarespace’s end, but there doesn’t appear to be a way around that.”

I have read the support docs regarding checkout forms. Is it possible to have a custom checkout form for free content that collects an email address only.

free content checkout.PNG

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On 12/8/2021 at 1:50 PM, tommck said:

Is it possible to have a custom checkout form for free content that collects an email address only.

No this is not possible. The Squarespace checkout requires the name and address information. I get asked this question a lot, so here's the more detailed answer.

If you want to make free content available, you may want to consider an alternative way of making this available that doesn't involve products and the checkout. For example, a Form Block.

Edited by paul2009

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