Membership Area Improvements

Site URL: https://rangerclub.uk

Since Squarespace's launch of the new Members Areas we've been wanting to sign up to it. Does anyone else find it unusable in it's current state?

• We plan to have 3 tiers (bronze, silver, gold) at 3 different price points, but the website content between tiers is largely the same. For example our Event Calendar will need to be identical between all tiers. (At the moment we would have to manually duplicate all the events for all 3 tiers and then try to maintain 3 identical calendars).
• When a user subscribes as a member we need to collect additional information such as name, phone number, vehicle registration, emergency contact, full address etc. We need the ability to send products to each member as part of their subscription (similar to how a book club would need to).
• The problems with membership cancellations. All our subscriptions will be annual. If the member cancels their subscription mid term but paid the full year, then it's only right their access remains until the end of the term.
• Apparently there is no way to cancel a subscription from the admin side? If a member is breaking rules we need the ability to cancel their membership / block the registering details (email, name, address, contact number). Even if it worked as a refund..

We've been really happy with SQSP so far but Members Areas needs massive improvements to make it usable. The customer support won't give any indication on when / if the feature is coming. As a customer of Squarespace we deserve to know, if it's not coming then we will be forced to transfer website provider.

28 minutes ago, LewisC said:

Since Squarespace's launch of the new Members Areas we've been wanting to sign up to it. Does anyone else find it unusable in its current state?

I've heard the same concerns from numerous customers and I know the Squarespace are well aware of each of these and want to help. I've shared a number of Member Area limitations with them myself. However, it's unlikely they're gonna get to any of these soon. Member Areas is a very new product and is still evolving. If you can wait, I'm sure it will become a great product, but if you need these features now, you may need to look elsewhere.

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@paul2009 We had a video call meeting with them back in October where they wanted feedback on the Members Areas. It was implied that the changes I brought up were already known about and would be implemented. It'd just be nice as paying SQSP customers to know an ETA so that we can in turn let our customers / members know 😞

There have been a number of improvements in recent months but it's highly unlikely that you'll ever be able to add additional metadata to user accounts (you mentioned vehicle registrations and emergency contacts). This doesn't fit with the Squarespace model so you may want to consider using code to post this information to a third party solution - eg capture it with a Form and send it to a separate CRM or Google Sheet.

@paul2009 We did toy with that idea but then there's no affiliation or link with the member account and the collected data (extremely hard to keep track of). Also with a form there's no way to ensure all members actually complete it.

Fingers crossed the members area sign up box can be customized (like a SQSP Form block). We won't hold our breath...