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How to remove "other amount" on Donation Page?

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16 hours ago, RetetiElephantSanctuary said:

I can't seem to remove the option that allows the user to type in any amount, from the Squarespace Donation Form

You are not using the Squarespace Donation form. Someone has embedded a third party donation form instead. You'll need to contact the provider of the donation form to see if this can be customised.

Edited by paul2009

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
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14 hours ago, paul2009 said:

You are not using the Squarespace Donation form. Someone has embedded a third party donation form instead. You'll need to contact the provider of the donation form to see if this can be customised.

The standard Squarespace Donation Form does not allow an 'any amount' option.

Dear @paul2009

Thank you for responding!!

Ah, yes, our main donations run through Network4Good. Sorry. I can see now how my questions was misleading.

The adoptions run via Squarespace.
This is my test page... https://www.reteti.org/kapai 

Once you click the adopt button, in the contribution box, there's "other amount". I'm also attaching a screenshot of what it looks like when I edit the Donation Button.

I can't seem to find any Squarespace documentation on this. 
Have you seen this before? 

Screenshot 2021-12-08 at 08.11.54.png

Screenshot 2021-12-08 at 08.14.35.png

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3 hours ago, RetetiElephantSanctuary said:

Ah, yes, our main donations run through Network4Good. Sorry. I can see now how my questions was misleading.

The adoptions run via Squarespace. Once you click the adopt button, in the contribution box, there's "other amount".

Thanks for clarifying.

Although you can set the fixed amounts on the Donation Block, the 'Other Amount' box is automatically added when users reach the checkout page. We are prevented from making any changes to this form because Squarespace block all code and CSS on the checkout page to protect payments from being interfered with.

If you’d like to make a feature request, you can do so by contacting Squarespace Customer Care using a support ticket.

  If this post has helped you, please click a 'Like' or 'Thanks' icon below  ⬇️

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

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2 hours ago, paul2009 said:

Thanks for clarifying.

Although you can set the fixed amounts on the Donation Block, the 'Other Amount' box is automatically added when users reach the checkout page. We are prevented from making any changes to this form because Squarespace block all code and CSS on the checkout page to protect payments from being interfered with.

If you’d like to make a feature request, you can do so by contacting Squarespace Customer Care using a support ticket.

  If this post has helped you, please click a 'Like' or 'Thanks' icon below  ⬇️

 

Thank you very much, @paul2009!!
Really, really appreciate the assistance. 

 

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