ConorWilliams92 Posted November 28, 2021 Share Posted November 28, 2021 I’ve been waiting several days for SSL certification and today I got this message that it had failed due to a DNS error but it’s not entirely clear to me what I have to do to resolve it and Squarespace support are closed on a Sunday! Please can someone guide me? I’ve attached screenshots of what I can see on my end! Thank you! Link to comment
paul2009 Posted November 28, 2021 Share Posted November 28, 2021 1 hour ago, ConorWilliams92 said: I’ve been waiting several days for SSL certification and today I got this message that it had failed due to a DNS error but it’s not entirely clear to me what I have to do to resolve it and Squarespace support are closed on a Sunday! If you are referring to brettwalkerphotography.co.uk then there are other issues that will need to be fixed before looking at the SSL certificate issuing process. I say this because right now, your domain does not have any of the [essential] A or CNAME records that it requires before it can be connected to a site. As a starting point, I recommend you take a look at the support article Troubleshooting domain connections to see if this helps you to work through the issues. If you need further help then I recommend you contact Customer Care as they are the only ones who will have access to the configuration area for your site. Squarespace support provide support via email 24/7, so you should be able to raise a support ticket with them using this link - even on a Sunday. 🙂 Improve your online store with our extensions.About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links.Buy me a coffee Link to comment
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