ConorWilliams92 Posted November 28, 2021 Share Posted November 28, 2021 I’ve been waiting several days for SSL certification and today I got this message that it had failed due to a DNS error but it’s not entirely clear to me what I have to do to resolve it and Squarespace support are closed on a Sunday! Please can someone guide me? I’ve attached screenshots of what I can see on my end! Thank you! Link to comment
paul2009 Posted November 28, 2021 Share Posted November 28, 2021 1 hour ago, ConorWilliams92 said: I’ve been waiting several days for SSL certification and today I got this message that it had failed due to a DNS error but it’s not entirely clear to me what I have to do to resolve it and Squarespace support are closed on a Sunday! If you are referring to brettwalkerphotography.co.uk then there are other issues that will need to be fixed before looking at the SSL certificate issuing process. I say this because right now, your domain does not have any of the [essential] A or CNAME records that it requires before it can be connected to a site. As a starting point, I recommend you take a look at the support article Troubleshooting domain connections to see if this helps you to work through the issues. If you need further help then I recommend you contact Customer Care as they are the only ones who will have access to the configuration area for your site. Squarespace support provide support via email 24/7, so you should be able to raise a support ticket with them using this link - even on a Sunday. 🙂 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
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