Jump to content

PNGs blurring in email campaigns

Recommended Posts

Have Squarespace changed anything regarding image sizes for PNGs in email campaigns recently?

I have an image (PNG file with transparent background) that I've created for the bottom of my email campaigns that shows my four latest Instagram posts. It's always uploaded clear but for some reason this time now that I've updated the image to show my new posts it's just loading blurred no matter what image size/dimensions I try. 

I've been reusing the same template when making new email campaigns so the original image stays clear, but when I try to reupload it it also blurs - so that leads me to think Squarespace has changed something on their end?

The original image that's showing up clear (unless I try to reupload it) is 7324 × 1712 and 16MB (which I know is wider than their recommended sizing).

If anyone has some info or knows a work around please let me know! I don't know how many hours I've spent trying to fix this.


Screen Shot 2021-11-23 at 12.54.59 pm.png

Edited by home165
Link to comment
  • Replies 2
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

8 hours ago, home165 said:

Have Squarespace changed anything regarding image sizes for PNGs in email campaigns recently?

Have you raised this with Squarespace Customer Care?

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
Catch up on all the release notes and announcements 2023 [for Circle members only] (there's a public version here)

Buy me a coffee

Link to comment
  • 9 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.