home165 Posted November 23, 2021 Share Posted November 23, 2021 (edited) Have Squarespace changed anything regarding image sizes for PNGs in email campaigns recently? I have an image (PNG file with transparent background) that I've created for the bottom of my email campaigns that shows my four latest Instagram posts. It's always uploaded clear but for some reason this time now that I've updated the image to show my new posts it's just loading blurred no matter what image size/dimensions I try. I've been reusing the same template when making new email campaigns so the original image stays clear, but when I try to reupload it it also blurs - so that leads me to think Squarespace has changed something on their end? The original image that's showing up clear (unless I try to reupload it) is 7324 × 1712 and 16MB (which I know is wider than their recommended sizing). If anyone has some info or knows a work around please let me know! I don't know how many hours I've spent trying to fix this. Edited November 23, 2021 by home165 Link to comment
paul2009 Posted November 23, 2021 Share Posted November 23, 2021 8 hours ago, home165 said: Have Squarespace changed anything regarding image sizes for PNGs in email campaigns recently? Have you raised this with Squarespace Customer Care? About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
studiopetronella Posted September 19, 2022 Share Posted September 19, 2022 'Same here. This is a new problem. All png images put into email campaigns are blurry. Size is large enough, 'not the issue. This was not a problem before. Link to comment
SkylinePrintworks Posted October 30 Share Posted October 30 It's happening with JPEGS too. Even when I select a photo from my Squarespace library it's still blurry, even though the same photo isn't blurry where it appears on my website. Super frustrating. Link to comment
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