Unable to style text in "Additional Information" block on product page

I need to style text (i.e., bullets, hyperlink, etc.) in the "Additional Info" section of my product listings. You should be able to do this by highlighting the text, and the text styling bar should just automatically appear. For whatever reason, the text style bar is not popping up like it should when text is highlighted, so I can't do any text styling. This seems like a glitch/bug, but I'm wondering if anybody else has experienced this and/or know of a fix? This is happening in both the classic and new UI.

Picture below/attached shows the text is highlighted but no text style bar.

33 minutes ago, sarahjm12 said:

I need to style text (i.e., bullets, hyperlink, etc.) in the "Additional Info" section of my product listings. You should be able to do this by highlighting the text, and the text styling bar should just automatically appear. For whatever reason, the text style bar is not popping up like it should when text is highlighted, so I can't do any text styling. This seems like a glitch/bug, but I'm wondering if anybody else has experienced this and/or know of a fix? This is happening in both the classic and new UI.

Picture below/attached shows the text is highlighted but no text style bar.

Are you editting a text block there?

Yes, I was trying to edit a text block in the "Additional Information" section for a product in my shop. Squarespace has since confirmed that this a bug and provided the following workarounds:

After digging into this a bit on our end, I can confirm that this is related to an issue with the rich text editor not displaying in the "Additional Info" section of a product on our end. We’ve reported this to our Engineering team, and they’re currently prioritizing the issue.
 
For the time being, you may want to consider either of the following workarounds:
 
Option 1: For the time being, you may want to try editing the product's additional information via the Inventory panel to add text formatting - however, this does not always work. For reference, you can access the Inventory panel while logged on the site click Commerce > Click Inventory. If needed, here is the guide on editing products through the Inventory panel:

https://support.squarespace.com/hc/en-us/articles/206540527-Editing-products#toc-edit-a-product 

Option 2: I was able to use the rich text editor on a regular page and text block, then copy and paste that text to the product's additional information section. The formatting did carry over correctly. Here's a video to demonstrate:

https://share.squarespace.com/DOu6Ll6n 

As a note, make sure you format this text in a text block from a different area of your site and copy the text from there. I wouldn't recommend using a third-party text file to copy and paste from since copying and pasting text from a third-party app may not carry over the correct formatting.  In this workaround I recommended you'd add a text block to a page of your site (you can even add a new page in the Not linked section specifically for this purpose), write the text there, and then copy and paste it into the additional information section of the product.
 
I want to set the expectation that these are alternative solutions you can use temporarily, rather than a permanent fix for the exact issue.
 
Please keep in mind that there are many moving parts we need to address before we roll out a solution. We thoroughly test all fixes before they’re released.

Hmmm, this still seems to be an issue so not really a solved problem. It is very frustrating since one day it will work and the next day it doesn't. 

Hello everyone,

I am having trouble styling the text in a text box on the Additional Info section on product pages, both using the new editor and now the old version too. No styling options appear, so I can't change the point size of the font, or use italics etc.

Any solve on this? Or can I use css, or do I have to try Markdown?

I'm on 7.1, commerce plan.

Thanks,

A

This is a technical issue ("bug") that Squarespace have acknowledged but not yet fixed.

Whenever a Squarespace feature isn't working as expected it is best to get straight in touch with Squarespace Customer Care. The forum community would love to help but we are unable to resolve technical issues with the platform. You can reach out to Customer Care using this link.

Thanks Paul, I'll get in touch with Squarespace directly.

Still an issue, I agree its really frustrating. 

Having the same issue. Seems this still isn't fixed.
Even more annoying when I have the option to do this, this or this in the text box I'm using right now...

Having the same problem in 7.1 today.

On 3/7/2022 at 3:22 AM, Allisonwyper said:

Having the same problem in 7.1 today.

Just saw this problem a few days ago. You try contacting SS Customer Care to ask support

This is still happening! 🙄