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Assigned administrator permissions not being passed to new user

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Site URL: https://www.creamhairassociates.co.uk/


I'm carrying out some SEO work for my client who has added me as a site administrator two days ago. However, I am not able to access the code injection facility in the advanced options when editing the home page, see attached image.

Also, I get the following error when trying to access the email campaign marketing option. Not sure if this is related:

{"timestamp":1636722490883,"status":403,"error":"Access denied","message":"Access is denied","path":"/config/marketing/campaigns","errorId":"2dae835b-e30c-44f1-9a72-c50aa5daae68"}

I've attempted this in a chrome incognito window so there shouldn't be anything cached

Man thanks in advance



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I recommend you get in touch with Squarespace Customer Care as they can help you to troubleshoot this. You can reach out to them here.

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

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