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Hello

I have a basic contact form on my site, when a user submits a comment, I receive the email from "Squarespace <form-submission@squarespace.info>" with a subject line of "Form Submission - Contact - test1" Where test1 is the Subject line of the contact form. 

Is there away to customize that so the subject line the sender uses is the subject line I see when I look at my email.

The from I figured there is not much you can do there for customizing.. If there is away to display the persons name and email from the form that would make sorting emails easier. 

Any help would be greatly appreciated. 

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3 hours ago, Ganther said:

when a user submits a comment, I receive the email from "Squarespace <form-submission@squarespace.info>" with a subject line of "Form Submission - Contact - test1" Where test1 is the Subject line of the contact form. 

Is there away to customize that so the subject line the sender uses is the subject line I see when I look at my email.

No. The email’s subject will be a combination of “Form Submission”, the form name and the subject field (if you included one). This is fixed. 

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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  • 1 year later...

Hi @paul2009 I am trying to get a subject line to include some type of identifying factor (eg. customer name, unique identifiable code, anything unique really) to prevent the emails from bunching in conversation view in Gmail. 

Is there any way to edit the subject line of the email you know of, outside of using a third party form or zapier? 

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8 hours ago, rachelb1988 said:

I am trying to get a subject line to include some type of identifying factor to prevent the emails from bunching in conversation view in Gmail. 

Assuming you are on a Business billing plan or above, there are two ways to approach this:

  • Use some code to hide the 'Subject' label and replace it with something else, prompting users to add the unique information you require, such as their name.
  • Use some code to completely hide the subject field from users and to insert a unique value into the text box.

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About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

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  • 4 months later...
On 2/2/2023 at 5:10 AM, rachelb1988 said:

Thanks Paul! I found this link about what code to use, for any future people looking at this post: 

 

Please check if the code still works on your site with the incoming Form block updates

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If you find my answer useful, let's leave a like or upvote so others with the same issue can find their solution. Thank you!

 

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