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7.0 v. 7.1 I'm in a pickle!


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So, I have been designing a website for a client in a 7.0 template. Showed it to her and she LOVES it. My problem is, she subscribed to squarespace and set it up with 7.1. I contacted customer service and they told me the only option was to cancel the client subscription and then re-subscribe on my template. I really want to avoid that hassel for my client (and its beyond the 14 day grace period for refunds). Is there any possible way I can transfer my template design to her account without losing all my work? I don't mind putting in the hours to copy/paste and re-create it in 7.1, except 7.0 isn't allowing me the flexibility to re-create the template how it is in 7.1.

Thanks in advance for your help and creativity!

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Your only option is to do as Customer Service said. 7.1 and 7.0 are very different platforms, there is no way to simply move content from one to the other.  If your client is inside of 14 days from the first payment then a refund can be had, if it is an annual plan, if monthly then turn off auto re-new and let it expire.  Another thing you can do is transfer ownership of the 7.0 site to your client, but if you are trying to end the 7.1 site its all about how long it has been active. 

https://support.squarespace.com/hc/en-us/articles/360000623648

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2 minutes ago, derricksrandomviews said:

Your only option is to do as Customer Service said. 7.1 and 7.0 are very different platforms, there is no way to simply move content from one to the other.  If your client is inside of 14 days from the first payment then a refund can be had, if it is an annual plan, if monthly then turn off auto re-new and let it expire.  Another thing you can do is transfer ownership of the 7.0 site to your client, but if you are trying to end the 7.1 site its all about how long it has been active. 

https://support.squarespace.com/hc/en-us/articles/360000623648

Thank you for the response. I'm getting more frustrated with the limitations of 7.1 by the day.

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@derricksrandomviews so, if my client paid for the Annual 7.1 plan, there is no way to cancel and get a refund in order to switch to 7.0 (yes, she is past the 14 day window)? I'm trying to figure out my next steps with her site, especially since she LOVED the design I created in 7.0 (Tremont). The feature I am most anxious to duplicate in 7.1 is the indexing (how the hover reveals a different image).

Edited by CarriePost
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I take it is has been over 14 days since the site was paid for? Not from the beginning of the trial. Temont is a really good and unique template. I can understand your frustration, and I don't quite understand why your client acted on their own like that, but I have had it happen to me as well. As far as the Temont hover effect, it will take some pretty extensive custom code, if it can be done at all. 

Edited by derricksrandomviews
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15 minutes ago, derricksrandomviews said:

I take it is has been over 14 days since the site was paid for? Not from the beginning of the trial. Temont is a really good and unique template. I can understand your frustration, and I don't quite understand why your client acted on their own like that, but I have had it happen to me as well. As far as the Temont hover effect, it will take some pretty extensive custom code, if it can be done at all. 

Yea, she got excited and purchased her subscription before we had a chance to discuss her design. I appreciate her enthusiasm, but now I'm stuck having to start over on her website in 7.1. I am not incredibly savvy with code, but I do have a tabs plug in that I am installing to get a similar effect. It won't be the same, so I'm crossing my fingers my creativity will lead me to a solution that she loves better than tremont!!! Appreciate your input and help @derricksrandomviews!

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Hi @CarriePost

As you are a Circle member, it should be a straightforward process to get a pro-rata refund on the 7.1 site so that your client can purchase the 7.0 site that you’ve built.

First, ask your client to add you to the 7.1 site (the one to be cancelled) as an administrator.

Next, contact Customer Care and ask them to refund this subscription. They don’t do this for normal customers, but because you are a Circle member, you should get a hassle-free refund immediately. 

Finally, add your client to the new site so they can log on and pay for it. 
 

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Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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On 10/11/2021 at 11:28 PM, paul2009 said:

Hi @CarriePost

As you are a Circle member, it should be a straightforward process to get a pro-rata refund on the 7.1 site so that your client can purchase the 7.0 site that you’ve built.

First, ask your client to add you to the 7.1 site (the one to be cancelled) as an administrator.

Next, contact Customer Care and ask them to refund this subscription. They don’t do this for normal customers, but because you are a Circle member, you should get a hassle-free refund immediately. 

Finally, add your client to the new site so they can log on and pay for it. 
 

OH MY GOODNESS. Your response just made my day! THANK YOU, I had no idea. I am meeting with my client next week to review website progress and will show her both versions I've created and see which one she chooses. This is so good to know!

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