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Is there a way to trigger a pop-up when a customer wants to cancel a subscription?

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6 minutes ago, nosremetnarg said:

My client is wanting to add a pop up that would allow for the customer to pause their subscription instead of cancel.

Sadly, Squarespace does not have a pause option for subscriptions or memberships.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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Thanks Paul. I tried writing some custom JS to trigger my own pop-up to guide clients elsewhere but can't actually trigger my pop up b/c the sidebar that pops up is in a different html body and what I am trying to do violates some CORS rules. Ughhhhhh. My eventListener can't "hear" clicks on the sidebar. 

 

<!-- Code Added by Grant 9/29/21 -->
<div class="pauseSubscription">
        <h1>Want to Pause Your Subscription?</h1>
            <p>Email hello@tinyearth.co</p>  
            <p>and we will put your account on hold</p>
</div>
<style>
.pauseSubscription {
        display: flex;
        justify-content: center;
        flex-direction: column;
        align-items: center; 
        width: 40%;
        background-color: white;
        margin: 0 auto;
        border-radius: 5px;
        color: black;
        position: absolute;
        left: 30%;
        top: 50%;
        transform: translate(-50%, -50%);
        filter: drop-shadow(0 0 0.75rem #0e4e59);
        display: none;
        padding-left: 10px;
  	z-index: 100;
    }
    </style>
<script type=text/javascript>
     let lightBox = document.querySelector(".pauseSubscription")
     let rgx = "Cancel Subscription"
    window.addEventListener("click", function(e) {
        console.log(e.target.innerHTML);
        let target = e.target.innerHTML
        if(target == rgx) {
            console.log("You clicked on Cancel")
            lightBox.style.display = "block";
        } else {
            console.log('no thanks');
        }
    })
</script>

 

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Yes, the account features have been deliberately separated for security.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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