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Forgot password on the custom e mail on my website


Louisi

Question

Hello, I have another e mail that is associated with my domain / website for billing and for logging on. I have on my contact page on the website an e mail that has info@ ( that has my website name) / info@_______.com

Someone had set up my site that the info@_______ would be directed to my personal e mail. That all worked fine for years. Now suddenly it isn't syncing. The sender gets a mailerdemon that my email folder is full. 
It's been years since putting this site up and I don't know how I'd ever know the password. Now I am seeing that GoogleWorkplace is in conjunction with Squarespace. It wasn't like this years ago.

Can someone offer some suggestions please. There is no number to call a square space and the same with Google Workplace. I am locked out of my website's custom e mail.

Thank you very much.

 

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You'll want to start by tracking down the exact year you created the email and the website. It will help to know which service it was originally registered on.

I forget what system was used before Google but Google G-suite was used in 2019, which is now Google Workplace. If you know that it was created using G-Suite, you should start with contacting Squarespace support. You can do this in a live chat Monday-Friday. 

Squarespace technically provides these emails in partnership with Google so they may have options for you to access the email. Hope this all gets resolved! Sorry to hear this.

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21 minutes ago, Louisi said:

Someone had set up my...e mail. That all worked fine for years. Now suddenly it isn't syncing.

We'd need to know your domain name. Without this, we cannot help.

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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