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Having Trouble With Boulevard Booking Widget


JMPhotography

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Site URL: http://hotelflorencespa.com/

I am having trouble getting a widget to work properly on both desktop and mobile. It works fine on desktop, but unresponsive on mobile except for the default button included in the navigation menu.

Here are the instructions from the provider, which I have followed to the letter - https://support.boulevard.io/hc/en-us/articles/360016464912-Installing-the-Booking-Widget-Squarespace

Again, works fine on desktop, but simply doesn't open on mobile.

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On 9/22/2021 at 10:06 PM, JMPhotography said:

Site URL: http://hotelflorencespa.com/

I am having trouble getting a widget to work properly on both desktop and mobile. It works fine on desktop, but unresponsive on mobile except for the default button included in the navigation menu.

Here are the instructions from the provider, which I have followed to the letter - https://support.boulevard.io/hc/en-us/articles/360016464912-Installing-the-Booking-Widget-Squarespace

Again, works fine on desktop, but simply doesn't open on mobile.

Hi,

Which page did you add widget?

Email me if you have need any help (free, of course.). Answer within 24 hours.

How to: Setup password & share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care

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Hey! Sorry for the late reply. Widget may not be the correct term, just what Boulevard uses. Every "book now" button is supposed to open a panel within the same window to use the 3rd party service. On desktop it slides in from the left. On mobile (and only in the navigation menu) it opens a new page.  I'm trying to figure out why the mobile site does not work for the buttons throughout the site but does in the menu.

Screen Shot 2021-09-27 at 11.13.27 AM.png

Screen Shot 2021-09-27 at 11.13.37 AM.png

Edited by JMPhotography
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