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The main image on my homepage often doesn't show, anyone know why?


Go to solution Solved by paul2009,

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Site URL: https://www.rachelhensonwriting.com/

Hi all,

The main image on my homepage is showing up sometimes, and on some devices, but not consistently. When it doesn't display I am left with the text only, which should be beneath the image (Design: stacked)

This problem has only started this week and I've had the site since April.

I've attached a picture of what it is supposed to look like. 

Does anyone know what I can do to make it display consistently?
Thanks in advance,

Rachel

2021-09-08 (2).png

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Oh thanks ednaw, that's great! It's showing intermittently on my Dell laptop and on my phone (Motorola G6). While trying to solve it I've refreshed the page a ridiculous number of times and managed to see the image twice, then I'll try again on my phone and it's gone again. Hoping it's a glitch that will disappear on its own.

Thanks for your reply, it's reassuring to know someone out there can see it as intended!

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6 hours ago, Rachel87 said:

The main image on my homepage is showing up sometimes, and on some devices, but not consistently

I am not seeing any image issues, on any device or browser tested. That said, if you do experience issues, it's worth reaching out to Squarespace Customer Care, as there's nothing that forum users be able to do to fix it.

1668763966_Screenshot2021-09-08at19_12_36.thumb.png.1163e4e3e1d09a329d1beeddf040b3d6.png

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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