Brine gallery search results repeating!

Site URL: https://www.benjaminhope.net/ingredients-gallery-brine

My site is built using Squarespace 7.0 Brine

I have a gallery in which images have categories and tags. There is then a search bar that searches through the images only.

When I search using one of the tags (e.g. "Marine"), then scroll to the bottom of the results and click "See More", it starts repeating the results—i.e. it displays the same images multiple times in the list of results. This is completely unacceptable obviously. Any idea what's going on?

I should add that none of the tags or categories are duplicated (i.e. there isn't a category called "Marine" and tag called "Marine")

Thanks in advance.

Benjamin

IT is fine here. Did you solve problem?

Thank you for checking. I just tried again and it's still repeating some results but not so many. Perhaps it's a cache thing and all will be OK once they're refreshed (or something).

Several days later and it's still a problem. Just as many results repeating as ever. Squarespace can be pretty annoying!

Any ideas anyone?

See attached for an example.

On 8/30/2021 at 11:25 AM, BenjaminHope said:

When I search using one of the tags then click "See More", it starts repeating the results.

If it helps, I see the same symptoms on your site. 

When a Squarespace feature like this isn't working as expected it is best to get in touch with Squarespace Customer Care directly. As a community we love to help, but we are unable to resolve technical issues with the platform. You can reach out to Customer Care using this link.

That said, Squarespace have acknowledged that the built-in Search feature does not work correctly, so this may not be something they can fix anytime soon.

Thanks Paul. I've been in touch and the are doing a re-indexing from their side so hopefully that solves it. But it is ominous to hear that they admit their search feature doesn't work correctly. I hope there are not other issues with it.

The re-indexing didn’t solve the problem and they basically admitted it’s a problem with their code. 

I must say I am astounded that in 2021 an industry leader like Squarespace can’t provide a search function that works properly when it’s something anyone could do with a database decades ago. 

I would be interested to read more about what they’ve said / admitted about their search feature. Do you have any sources?

Many thanks

Benjamin 

Here are some other threads:

Thanks Paul. I’ve gotta say, it’s jaw-droppingly poor from Squarespace. I’m gonna have to rebuild the entire site from scratch using a different system.