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Fonts only showing on computers that have them loaded in, otherwise a default is used. Is this normal?

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I have uploaded a hand drawn font using the Custom CSS window which I have done many times on other sites and never had a problem. 

However with the current site I am building, the font is only showing on computers that have the font loaded on to the machine, is this a thing? Has anyone else come across this problem before and knows how to get around it? 

 

Screengrabs attached 'Latest videos' is a screengrab from my clients computer who is viewing it on their machine, Heading 4 is what it should look like and that's on my machine, 

Thanks 

 

Kerry Wheeler 

Screenshot 2021-08-17 at 10.03.14.png

Screenshot 2021-08-17 at 10.13.46.png

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