"Invalid card information" error for every credit card

Site URL: http://www.permafruit.com

Hi!

I've got a commerce store set up with Stripe. I've disable test mode and wanted to make a purchase to see if it all works. I've managed to get to the credit card step and any credit card I use it comes up with the "Invalid card information" validation error. 

The validation must be broken as the information is definitely valid.

Has anybody had this issue or has any idea how to solve?

Screenshot attached (details removed for privacy).

23 minutes ago, glucose said:

I've managed to get to the credit card step and any credit card I use it comes up with the "Invalid card information" validation error. 

I'm not seeing any validation issues currently for other Squarespace checkouts so you may want to remove and reconnect Stripe to see if this resolves the issue. If it doesn't, I recommend you get straight in touch with Squarespace Customer Care using their support page. The forum community would love to help but we are unable to resolve technical issues with the platform.

Hey Paul!

Thank you for checking for issues. 

I've actually tried to submit a ticket to customer care but I can't manage to log in to the support page. Every time I click log in it loads for a while and then redirects me back to the support page asking me to log in again (I'm logged into the main square space site and forum), so I can't submit a ticket.

Any help is much appreciated!

33 minutes ago, glucose said:

I can't manage to log in to the support page

This is a known issue that Squarespace/Zendesk have not fixed.

To log a ticket, use a private/incognito window (or log out from Squarespace) and then, when you try to submit a ticket, choose "I DON'T HAVE AN ACCOUNT" instead of logging in.