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Different order confirmation email for different different products?


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Hi all,

I feel a bit stupid asking this but I've gone round in circles trying to find the answer. 

Is it possible to customize the text sent in the order confirmation when you have two or more of the same product or service type? (Version 7.1)

I can see that you can customize to add text for each product type, but can you add further customization within that type?

For example, if I sell two different digital products (e.g. an ebook and an online course), can I customize the order confirmation email so when a person purchases the ebook, they receive a specific message and link to the download, and another person purchasing the course would receive a different message with a different link?

Essentially what I'm trying to do is avoid having to manually send a follow up email every time someone purchases something. I feel like there is an expectation that people receive digital goods instantly these days. 

Perhaps if there's no option for customising the order confirmation, is there a way to automate a secondary email for each different product?

Hoping someone can help me. Thank you in advance!

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On 8/12/2021 at 1:49 AM, Sarah-Guillot said:

Perhaps if there's no option for customising the order confirmation, is there a way to automate a secondary email for each different product?

The Automated Campaign feature could help solve this need. https://support.squarespace.com/hc/en-us/articles/360002077567-Sending-automated-campaigns

Senior Software Engineer at Squarespace.  I know about Commerce Transactional Emails, Order Management, Cart, Checkout, Gift Card...

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