Outgoing Gmail/Workspace emails going straight to junk

Site URL: https://bassroofing.co.uk/

Hi All. I hope this in the right place. I've set up a few websites now using Google Workspace for emails, including my own, but for the most recent site I've completed, any outgoing emails they are sending from the Gmail goes straight into the recipient's junk and I cannot for the life of me work out why.

To clarify, these are just simple communication emails and NOT marketing campaign emails.

Has anyone experienced this, or has any ideas?

Hi Tenji - did you ever figure out how to fix this? I am having the same problem! Thanks :)

Have you correctly set up SPF and DKIM so that the recipients' mail servers can verify that the messages are legitimate and sent by servers authorised by you?

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On 1/5/2022 at 6:13 AM, paul2009 said:

Have you correctly set up SPF and DKIM so that the recipients' mail servers can verify that the messages are legitimate and sent by servers authorised by you?

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Paul - when setting up SPF and SKIM to the dns - would we input it under "Squarespace Defaults" or "Google Workspace"?

I am having the same issue. I can't figure out why the Postmaster is flagging all the emails for my Workspace domain.  It's really messing with my business!