Not receiving email notifications -- have tried solutions found on Forum without luck

Site URL: http://sickwriter.com

Hello- Since changing my site from Personal to Business, I have been in email notification hell. I am not receiving Blog Comment notifications in the new iCloud email account I used for this new site. It worked fine with my other iCloud address, and I have 1) added all of the Squarespace addresses into my Contacts, and 2) added them to my Rules, but still no notifications. I believe the address may be the issue as it used to be my Apple ID. I wanted to change it back to my other iCloud address, but get the alert in red: "email address already exists" even though the account no longer exists. Is there a way to get that email address back so I can use it again? Thanks.

On 7/29/2021 at 12:01 AM, Plano_Runner said:

Site URL: http://sickwriter.com

Hello- Since changing my site from Personal to Business, I have been in email notification hell. I am not receiving Blog Comment notifications in the new iCloud email account I used for this new site. It worked fine with my other iCloud address, and I have 1) added all of the Squarespace addresses into my Contacts, and 2) added them to my Rules, but still no notifications. I believe the address may be the issue as it used to be my Apple ID. I wanted to change it back to my other iCloud address, but get the alert in red: "email address already exists" even though the account no longer exists. Is there a way to get that email address back so I can use it again? Thanks.

Hi. You should contact Squarespace Customer Care, they can help you easier

This issue is resolved. I changed it to another iCloud email address that was never used as an “Apple ID address”, and it  began working immediately. I’m not even sure if you can still get just an Apple iCloud email address without it being your Apple ID or an alias, but I had a few that I created some years ago.
 

In short, an iCloud email address that I used as my Apple ID would not allow me to receive email notifications from my Squarespace site - even after I entered all of the Squarespace addresses into my contacts and create rules in the Apple email app. I changed it to a iCloud email address that I never used as my Apple ID, and it worked fine.