Can't reauthenticate Instagram connected account

Site URL: http://www.doodliostudio.com

Hello, 

I noticed my IG feed wasn't updating and I went to "Connected accounts" as usual to reset data and reauthenticate.

However when I try to re-authenticate, I get the pop-up window asking me to allow access to Instagram, I tap "Allow" and I get this message: 

{"error":"Could not find the requested ExternalAuthenticationRequest with name: IJGoowwbq3gOgVu5uNw3n4E3yWwlGfJkLShaLWo_","notFound":true}

Same happens if I try to connect a new account. 

I checked my permission on IG and Squarespace is allowed. I tried to do this in two different browsers and I get the same error.

Any idea what I'm missing here? Help and thank you!

I am experiencing the same problem since earlier today, have you found the solution to this problem?

Thanks, 

Same is happening to me. Please help! My IG feed is on my homepage and I need this to be working.

Still nothing, tried disconnecting and reconnecting, nothing is working. My IG feed is also on our homepage and nothing is showing now. 

I am experiencing the same problem since earlier today, have you found the solution to this problem?

Thanks, 

Having the same issue... did anyone figure this out?

I'm also still seeing this issue, looks like something broke on the Squarespace end

Following, because I am experiencing the same exact issue

Guys, I tried to reauthenticate today and it worked. Seems to be fixed now. 

Hope it works for you now

Same thing is happening on the footer on my site. The most recent post displayed in the Instagram block is from 4 months ago... I just now caught the issue. 

If you log into your Square Space account and go to Settings/Connected Accounts, you should see the connected social media accounts you have already connected. Chances are they have expired. Click on the red notification that says "Unauthorized - Remove or reauthenticate this account for continued usage." Click on the site in question and it will allow you reuthenticate it.

Should look something like this:

Same thing here! This is the 2nd time I'm having to re-authenticate the instagram API to pull images to Squarespace using the steps @workmoreorless outlined. How do I stop the connection from breaking?

Thanks

Super annoying that the IG connection keeps breaking

Anyone gotten this err yet? 

{
"error_type": "OAuthException",
"code": 400,
"error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."
}

On 9/14/2021 at 3:12 PM, nosremetnarg said:

Super annoying that the IG connection keeps breaking

Anyone gotten this err yet? 

{
"error_type": "OAuthException",
"code": 400,
"error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."
}

 

This has to do with your personal account being connected to the Instagram. If you go to Instagram -> Settings -> FACEBOOK Account Center -> Click your personal page that's connected to the account -> Disconnect

Should work! 

21 hours ago, AniT said:

This has to do with your personal account being connected to the Instagram. If you go to Instagram -> Settings -> FACEBOOK Account Center -> Click your personal page that's connected to the account -> Disconnect

Should work! 

This breadcrumb trail doesn't work. This is super annoying and even more annoying that Squarespace doesn't have a tutorial or any help on this issue.

I'm also getting the message {"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}  

Edit: Since I'm now getting the same message on Later.com, I'm suspecting this is a FB problem with some new fresh heck they're rolling out.

I found the solution for this issue. Well, it worked for me. Since Facebook is the gatekeeper for Instagram, so the the parent account for your Instagram account adnd:

On 9/19/2021 at 10:31 PM, AniT said:

This has to do with your personal account being connected to the Instagram. If you go to Instagram -> Settings -> FACEBOOK Account Center -> Click your personal page that's connected to the account -> Disconnect

Should work! 

Thank you! This did the trick and solved the problem! 🙂 

On 10/3/2021 at 1:14 AM, p2molvaer said:

Thank you! This did the trick and solved the problem! 🙂 

I tried everything and this finally worked! Thank you! Crazy that squarespace customer support doesn't mention this as a fix. I was nervous / hesitant to disconnect but everything is good. *sigh of relief* 

Thanks @Daveesh this worked for me! pesky FaceBook deep settings!!

I'm getting this error.

{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}

The steps others have taken in this thread didn't seem to help.

On 9/27/2021 at 9:44 AM, Daveesh said:

I found the solution for this issue. Well, it worked for me. Since Facebook is the gatekeeper for Instagram, so the the parent account for your Instagram account adnd:

Tap in the top right of Facebook.

1. Tap Settings.
2. Scroll down to the Your Facebook Information section and tap Off-Facebook Activity.
3. Tap More Options, then tap Manage Future Activity.
4. Tap Manage Future Activity.
5. Tap next to Future Off-Facebook Activity, then tap Turn Off to turn off your future off-Facebook activity.

This didn't help either. Worth noting that the error message states that 'future off-facebook activity' (whatever that means) is OFF... Perhaps the instructions above are incorrect and they should be ON?

On 11/2/2022 at 3:00 PM, XianNewman said:

I'm getting this error.

{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}

The steps others have taken in this thread didn't seem to help.

This didn't help either. Worth noting that the error message states that 'future off-facebook activity' (whatever that means) is OFF... Perhaps the instructions above are incorrect and they should be ON?

Any luck here? I'm still having this issue for a client's site

@XianNewman

Sign into instagram and disconnect all Facebook personal accounts, business centre accounts, and other instagram accounts... then it should connect.

I resolved the issue. Facebook has a "Future Off-Facebook" feature that must be enabled from your Facebook page first. 

Here's a link to the steps: 

https://www.facebook.com/help/1224342157705160

I couldn't locate this setting on my computer so I had to use my phone to get to it. If you don't typically log into Facebook using your password you may have to enter it before you can get to this setting. 

Once you've enabled this feature, go to your Squarespace site, then click on Settings > Connected Accounts and remove any unauthenticated accounts that were previously connected and reconnect them. You should now be able to connect your IG account(s).

Hope this helps!

I just want to second that you need to have the Instagram account open already in a different tab before adding a new account. 

It took me awhile. But I found a solution, and it is quite simple.

In squarespace go to Settings > Connected Accounts

Disconnect the Instagram account, then reconnect it.

If error still persists, in the pop up to login click the padlock > manage cookies > delete those cookies.

Do not leave a single crumb.

Then reload the page.

See other answers on how to check Off-Facebook. (It didn't help my case)

On 5/9/2023 at 5:29 PM, andrewgobi said:

It took me awhile. But I found a solution, and it is quite simple.

In squarespace go to Settings > Connected Accounts

Disconnect the Instagram account, then reconnect it.

If error still persists, in the pop up to login click the padlock > manage cookies > delete those cookies.

Do not leave a single crumb.

Then reload the page.

See other answers on how to check Off-Facebook. (It didn't help my case)

I tried this method, but it also didn't seem to work either. 😞 has anyone else found an alternative solution?