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Unwanted lines of text in confirmation email

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Hi all

I am at the point of launching my first Squarespace shop and right at the 11th hour I've spotted a majore flaw.  I've used custom forms in my product pages and for some inexplicable reason these fields show up in the confirmation email sent automatically to customers.  For example, I want to capture some personalisation requirements from customers and have them tick a box to accept my terms and conditions.  Why would that show up on the confirmation email? The text below is lifted (unedited) from a test email confirmation that was sent to a customer.  It makes no sense to me and is likely to confuse the customer.

Additional Information

Please add any addition information/requirements here.

Please tick to confirm you've read and agree to our terms and conditions

 

Is there any way of controlling what is included in the confirmation email?  I've contacted Squarespace help but they say it is a feature of the platform.  In all seriousness, I would have chosen another platform if I'd realised that I would have to send my customers this garbage.  I'm trying to create a professional impression and this is not helping one bit.  Anyone have any ideas how it can be rectified?

Thanks, Jon

 
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46 minutes ago, JonK said:

I've used custom forms in my product pages and for some inexplicable reason these fields show up in the confirmation email sent automatically to customers. Is there any way of controlling what is included in the confirmation email?

You cannot remove the custom form information from notifications emails, but you can format it to give it more context. 🙂

It is usually essential that the information provided in Custom Product Forms and Custom Checkout Forms is included in order notifications. It provides an important confirmation of what was ordered - for both the customer and the merchant and helps to resolve any errors before orders are fulfilled. For example, it may include a product colour or a personalised message. It can also be useful in pointing out that customers accepted T&Cs when placing their order.

The trick is to word the forms carefully so that the information makes sense later when it appears in the context of the notification.

The description/instructions option (highlighted below) is a really useful way of guiding customers about what to complete or accept, as this will not appear in the notifications:

sqsp-form-accept-ts-and-cs-highlighted.thumb.png.11c1dac12d805c3dc5bf4de960721031.png

In the example above, the information included in the notification email will be similar to this:

sqsp-order-confirmation-form-data.thumb.png.6598aebd8a0baef08e61684ffc8c23e2.png

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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