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Spocket and ad issues

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Hi @digitalsuperhero!

We'd love to help.

First, all users should have the option to cancel their subscription during their trial. It can accessed by clicking on Settings in the lower left hand side of your Spocket account and then selecting Billing from the tabs. We're also going to link you to our Help Centre Article that has a step by step instruction on how to cancel your subscription. It has a moving clip attached that shows you where to click and which page to go so it will be easier for our customers to follow. Let us know if that helped!

Regarding the adware, we'd like to get a better understanding of what's happening and it would be great if you're able to share a recording with us.

At the moment, it does not seem like a Spocket issue as our integration with Squarespace simply allows you to import products to your store meaning this shouldn't affect your customer's checkout/ purchase experience on your site. Can you let us know if this is happening only to Spocket products in particular? Send us an email with your video at support@spocket.co and we'll do our best to assist you.

Team Spocket

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