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Contributor can't be added - 'you already have permissions on this site'

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I am trying to add a contributor to my site. 

I have used settings > permission > invite contributor. 

When the contributor tries to accept the email, they receive an error - "You already have permissions on this site"

However, when the contributor logs into Squarespace our site is not available to them. It simply doesn't show up. Further, when I refresh the settings>permissions page, their name is only ever under 'invites sent'. They are never able to receive access as a contributor. 

We have tried: Refreshing cache, logging in via incognito window, and copy/pasting the invitation link instead of clicking the invitation email. Nothing works. Please help!

Screen Shot 2021-07-14 at 9.22.55 am.png

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On 7/13/2021 at 9:36 PM, sweekes said:

I am trying to add a contributor to my site. 

I have used settings > permission > invite contributor. 

When the contributor tries to accept the email, they receive an error - "You already have permissions on this site"

However, when the contributor logs into Squarespace our site is not available to them. It simply doesn't show up. Further, when I refresh the settings>permissions page, their name is only ever under 'invites sent'. They are never able to receive access as a contributor. 

We have tried: Refreshing cache, logging in via incognito window, and copy/pasting the invitation link instead of clicking the invitation email. Nothing works. Please help!

Screen Shot 2021-07-14 at 9.22.55 am.png

Has anyone solved this?  What a stupid thing.

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28 minutes ago, HannahHarper2022 said:

I have tried all the above with no success and very frustrated!

If the advice above didn't help, please contact Squarespace Customer Care directly. 

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