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Request failed with status code 500


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Hi there. I'm getting this error as stated in title above when I try to upload my PDF file (Please see attached image). I tried uploading different web sizes for the PDF but I still get the same error. Any solutions suggestion are much appreciated. Thanks in advanced! 

Untitled-1.jpg

Edited by gapture
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4 hours ago, gapture said:

I'm getting this error as stated in title above when I try to upload my PDF file

File uploads must be 20 MB or less. If your PDF is less, I recommend you get in touch with Squarespace Customer Care as they can help you to troubleshoot this. You can reach out to them here.

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Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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I'm getting the same error and just finished a chat with a Squarespace tech. He said it is an issue they are having with Chrome and suggested I try using another browser such as Safari. I did, but received the same error. Hoping they get this fixed soon.

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Just heard from Squarespace tech and, while the issue is not resolved, there is a workaround. If you use a Button Block, you can upload a PDF without getting the "status code 500" error.

  • I created a non-linked, throw away page
  • Added a Button Block
  • Uploaded my PDFs
  • Closed the throw away page and went to my live work page
  • Linked the uploaded PDFs to the necessary text

Hope this helps. Cheers.

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Posted (edited)
On 7/13/2021 at 9:50 PM, paul2009 said:

File uploads must be 20 MB or less. If your PDF is less, I recommend you get in touch with Squarespace Customer Care as they can help you to troubleshoot this. You can reach out to them here.

Hi Paul. All my PDFs are in web size which are less than 1 mb. I had tried uploading and it's all working perfectly now. Many thanks! Cheers.

12 hours ago, kevin.brumfield said:

Just heard from Squarespace tech and, while the issue is not resolved, there is a workaround. If you use a Button Block, you can upload a PDF without getting the "status code 500" error.

  • I created a non-linked, throw away page
  • Added a Button Block
  • Uploaded my PDFs
  • Closed the throw away page and went to my live work page
  • Linked the uploaded PDFs to the necessary text

Hope this helps. Cheers.

Hi Kevin. I had just tried uploading earlier and now it's working fine. But your workaround is a brilliant idea!  I'll keep in mind whenever this error pops up again. Many thanks.

Cheers.

 image.png.534e14ebe67b9433f8f1294fb0bc676e.png

Edited by gapture
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