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Subscribers NOT shown...


incontrolcc

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Hello,

I'm using mailchimp as my main email provider. When someone goes to the checkout page and submits their mail without going further (giving personal info, card numbers, etc...) I can't see them anywhere as them being subscribed.. When they input their mail and press "continue" shouldnt they be subscribed immediately?

I have attached a picture below for a better understanding: 
 

testmycheckout.JPG

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If you connected your MailChimp mailing list to the Squarespace Checkout then you should see the name of the mailing list in Commerce > Checkout under the section entitled MAILING LISTS, like this:

 

spacer.png

 

This will show you the mailing list to check. For more information, see Adding a newsletter subscribe option to checkout.

Edited by paul2009

About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of 
SF Digital, a company dedicated to improving websites by building the features Squarespace didn't include™. See our range of extensions to improve your online store.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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14 minutes ago, incontrolcc said:

those who subscribe at the checkout are still nowhere to be found

If it is connected but isn't working then it's not something that forum users can solve for you.

The first step is usually to disconnect and reconnect your MailChimp account but if this doesn't fix it you'll need to get in touch with Squarespace Customer Care to troubleshoot this.

About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of 
SF Digital, a company dedicated to improving websites by building the features Squarespace didn't include™. See our range of extensions to improve your online store.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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