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Cart not appearing

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The cart is supposed to float on the top right corner of the page once a product is added.

The cart does not appear and so they cannot checkout.

I do know that one of them is using Chrome on a mac. All the customers are in the US.

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Posted (edited)
16 hours ago, Djarn said:

Some of my customers are reporting that the cart isn't visible even with some product added to it.

There's nothing that the Squarespace community can do to resolve a technical issue.

I recommend you get in touch with Squarespace Customer Care so that they can help you to troubleshoot this. You can reach out to them here. It will really help them if you are able to provide them with details of the browsers/devices that your customers are using.

Edited by paul2009

Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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