Jump to content

Cart not appearing

Recommended Posts

  • Replies 6
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

The cart is supposed to float on the top right corner of the page once a product is added.

The cart does not appear and so they cannot checkout.

I do know that one of them is using Chrome on a mac. All the customers are in the US.

Link to comment
16 hours ago, Djarn said:

Some of my customers are reporting that the cart isn't visible even with some product added to it.

There's nothing that the Squarespace community can do to resolve a technical issue.

I recommend you get in touch with Squarespace Customer Care so that they can help you to troubleshoot this. You can reach out to them here. It will really help them if you are able to provide them with details of the browsers/devices that your customers are using.

Edited by paul2009

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.