Cart not appearing

Site URL: https://www.milestonedecalart.com/

Some of my customers are reporting that the cart isn't visible even with some product added to it.

I cannot reproduce on my end. I used the marquee theme.

Cart is visible upon my test.

Are you noticing any kind of pattern? Customers in a certain area for example?

Is the cart page completely blank?

The cart is supposed to float on the top right corner of the page once a product is added.

The cart does not appear and so they cannot checkout.

I do know that one of them is using Chrome on a mac. All the customers are in the US.

Ah. The floating cart. I saw that as well. Just checked again. All is well here, Pacific Northwest USA.

Thank you!

It is good as well here in the Northeast.

I still don't have a solution for this problem and it is obvious that I have more customer with that issue as I have nearly no sales yesterday......

16 hours ago, Djarn said:

Some of my customers are reporting that the cart isn't visible even with some product added to it.

There's nothing that the Squarespace community can do to resolve a technical issue.

I recommend you get in touch with Squarespace Customer Care so that they can help you to troubleshoot this. You can reach out to them here. It will really help them if you are able to provide them with details of the browsers/devices that your customers are using.