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Background header image "snapping" on Android


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Site URL: https://www.stacyhavener.com/

My client's site (https://www.stacyhavener.com/) is loading the background image in the header area a little weird on Android. Android users report the image is "snapping" or "flashing." Some (but not all) Android users also see the text load twice. As in it displays, then seems to "blink" and display again.

I've looked through the best practices. I've downsized the images, cropped them more tightly, and removed site animation. Can anyone give pointers on what I could try to do to solve this?

Thanks so much!

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Hi. Try contacting Squarespace Customer Care. They can check your backend to troubleshoot.

Email me if you have need any help (free, of course.). Answer within 24 hours.

How to: Setup password & share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care - Learn CSS - Custom Popup - Testimonial Slider

I'm Tuan, blogger/owner of a free library for children in Vietnam. Helping the community is a hobby. Contact me via email.

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On 7/10/2021 at 5:56 AM, annagrobinson said:

Thank you. Appreciate the suggestion. I have custom CSS so I'm not sure they'll help...

You can save all CSS in a word or notepad file. Then remove all CSS & contact Support.

You can also duplicate the site, remove CSS there & contact Customer Care to check the duplicate site

Email me if you have need any help (free, of course.). Answer within 24 hours.

How to: Setup password & share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care - Learn CSS - Custom Popup - Testimonial Slider

I'm Tuan, blogger/owner of a free library for children in Vietnam. Helping the community is a hobby. Contact me via email.

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