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Some items do not display in Facebook catalogue (invalid image)


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Site URL: https://stephenchowphotography.com/

Some of the items interfacing to the Facebook catalogue are not showing, with the reason being invalid images. 

When I click on the image link of the item in facebook, the link seems strange for these items:

Invalid item image link: https://external.fhkg3-2.fna.fbcdn.net/safe_image.php?d=AQGaA7VSDIAdGJGI&url=https%3A%2F%2Fimages.squarespace-cdn.com%2Fcontent%2Fv1%2F5fd2ec1efed4e01eff0fe5a6%2F1624535439032-F0U94HH16XQ4PBQ7JVD9%2FBuses%2Bthb.png&ccb=3-5&_nc_hash=AQFNX9quMm162Uhv

Corresponding squarespace product: https://stephenchowphotography.com/shop/p/bus-stop

 

Successful item image link: https://scontent.fhkg3-2.fna.fbcdn.net/v/t45.5328-4/191816714_6004038392941404_1099493297100505346_n.jpg?_nc_cat=101&ccb=1-3&_nc_sid=c48759&_nc_ohc=acatmh51cc8AX_rQ4EC&_nc_ht=scontent.fhkg3-2.fna&oh=2a42bf5956bd58a6eeabd0bda588bdb5&oe=60DE2477

Corresponding squarespace product: https://stephenchowphotography.com/shop/p/sandwiched

Facebook error message is attached.

This is only happening for 11 items out of 59. And these items had previously interfaced to facebook successfully. Does anyone know how to fix this?

 

 

Screenshot 2021-06-28 at 6.33.05 PM.png

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The image link from the Squarespace Content Delivery Network appears to be valid and working - I tested this link:

https://images.squarespace-cdn.com/content/v1/5fd2ec1efed4e01eff0fe5a6/1624535439032-F0U94HH16XQ4PBQ7JVD9/Buses+thb.png

The product image specifications for Facebook catalogues are as follows:

  • You must include at least one image per product
  • The image must be in JPEG or PNG format
  • The image must be below 8MB.
  • An accurate image of the product itself.
  • Match the title and description of the exact product for sale.
  • Not include offensive content such as nudity, explicit language or violence.

If you've met these specifications then it will be difficult for us to diagnose because we won't have access to the backend of Squarespace or Facebook. I recommend that you reach out to them both for some troubleshooting tips. You can reach out to Squarespace here.

Let us know how you get on 🙂

Edited by paul2009

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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20 minutes ago, sjcwallprints said:

I don't know why the problem has only shown up now

It's possible that Squarespace could have changed the compression algorithms for images, resulting in a different file size over a period of time, although I'm not aware of any recent changes.

You can usually reduce the size of the images by appending a URL query - the portion of a URL that follows a question mark [?]. For example if https://images.squarespace-cdn.com/content/v1/5fd2ec1efed4e01eff0fe5a6/1624535439032-F0U94HH16XQ4PBQ7JVD9/Buses+thb.png is a 10.5MB image then appending ?format=1500w will download an image that is only 1500-pixels wide and is 3.8MB or ?format=500w will download an image that is 500-pixels wide.

 

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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