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Free Digital Products - asking for payment details

Go to solution Solved by paul2009,

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These free items are currently configured as digital products, so visitors will need to go to the cart and the checkout to receive them. They'll need to provide an email address and a physical address but they won't need to provide payment details (see below)



If you only want an email address in exchange for the PDF, there's a thread here that describes how to do this.

If you'd prefer them to be able to download the products without going through the checkout or providing any details, you can add the PDFs to file storage and allow visitors to open/download them.


Edited by paul2009
added link

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
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  • 2 years later...
On 5/27/2021 at 7:35 PM, paul2009 said:

They'll need to provide an email address and a physical address

Why do customers need to provide an address for a free download? I see no reason why we would want/need their address.

I am currently testing on a trial site, but I'm being asked for Billing Address.

URL: https://kumquat-vibraphone-n5bj.squarespace.com/test-shop
Pwd: roger

Screen Shot 2023-08-22 at 12.30.56 pm.png

Edited by raestanton
added more info
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