D8NMT Posted May 27, 2021 Share Posted May 27, 2021 Hi Guys, Really hoping someone can help me. Our customers enter an address when booking, but the address autocomplete functionality is terrible! If the customer uses the autocomplete, it does not include the town or postcode (we are UK based). When the bookings come in, half of the customers address is missing (we travel to their address to carry out car valeting). We've added clear instructions on the form to say "Please ensure your full address is provided" but customers are still using the auto complete. I emailed acuity and they advised address autocomplete can not be disabled 😞 Can anyone think of a workaround? We tried adding a seperate text field for postcode, which works ok but it means when the address comes through in our calendars we can't just click the address to view it on the map (which is what our drivers currently do), as the postcode is a seperate field. Any ideas? kernelsol and pro100tom 2 Link to comment
paul2009 Posted May 27, 2021 Share Posted May 27, 2021 (edited) 4 hours ago, D8NMT said: Squarespace Scheduling: Our customers enter an address when booking, but the address autocomplete functionality is terrible! If the customer uses the autocomplete, it does not include the town or postcode (we are UK based). Can you provide the community with a working link to the relevant page on the site so that we can see the issue? Edited May 27, 2021 by paul2009 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
D8NMT Posted May 29, 2021 Author Share Posted May 29, 2021 On 5/27/2021 at 1:55 PM, paul2009 said: Can you provide the community with a working link to the relevant page on the site so that we can see the issue? Sure thing, If you select a date from this page > https://www.urban-valet.com/single-car-booking-standard-size You will see the address lookup. I've since spoken to acuity and they have advised that there is no way of disabling the auto address lookup. I've added text to the page to make it really obvious we need a full address, and also added a checkbox. That seems to be helping Link to comment
paul2009 Posted May 29, 2021 Share Posted May 29, 2021 17 minutes ago, D8NMT said: I've added text to the page to make it really obvious we need a full address, and also added a checkbox. That seems to be helping That's good. It is possible to prevent the auto-suggestions from appearing, but to do so you'll need to be on the highest plan - Powerhouse ($45/$50 per month). About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
kernelsol Posted September 23, 2021 Share Posted September 23, 2021 yes, we have run into the same issue with the auto-complete. There are better methods of coding this. This needs to be updated and should be able to select it on or off. Link to comment
LeopoldoVillanueva Posted May 27, 2022 Share Posted May 27, 2022 Believe it or not, this is still a problem. Some addresses auto-complete fine, but most do not. I have to call/email each customer to confirm their address. Such pain and lack of professionalism. Link to comment
pro100tom Posted June 12 Share Posted June 12 (edited) I have experienced the same issue today on my site while testing. The first and second lines of address are not populating. Console log shows an error: TypeError: e.inputElementRef.focus is not a function. (In 'e.inputElementRef.focus()', 'e.inputElementRef.focus' is undefined) Edited June 12 by pro100tom Typo Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment