loomitz Posted May 16, 2021 Posted May 16, 2021 Site URL: https://www.255.com.mx/ i just sent a ticket via service but i really need to talk to some one. The site just auto-renew to my credit card, because Covid the business close, and i lost access to my email, so i didnt see the renovation just see the charge in my credit card (made today), i just desactivate the autorenovation option. At the moment I and my family are going through very difficult times and I swear that it is impossible for me to pay the more than 200 dollars of the cost of the renovation, I know that in your policy they speak about that in autorenovation it is not possible but we are living moments outside than normal and right now I just want to cry please help, and change the email and deactivate the option. Please please please help.
paul2009 Posted May 16, 2021 Posted May 16, 2021 You must contact Squarespace Customer Care. You can reach out to them here. No-one on this forum can help you with your account. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.
loomitz Posted May 16, 2021 Author Posted May 16, 2021 thanks, i sent them the info, hoping for the best :s
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