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Refund please, im desesperate

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Site URL: https://www.255.com.mx/

i just sent a ticket via service but i really need to talk to some one.

The site just auto-renew to my credit card, because Covid the business close, and i lost access to my email, so i didnt see  the renovation just see the charge in my credit card (made today), i just desactivate the autorenovation option.

At the moment I and my family are going through very difficult times and I swear that it is impossible for me to pay the more than 200 dollars of the cost of the renovation, I know that in your policy they speak about that in autorenovation it is not possible but we are living moments outside than normal and right now I just want to cry please help, and change the email and deactivate the option.

Please please please help.

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You must contact Squarespace Customer Care. You can reach out to them here.

No-one on this forum can help you with your account. 

Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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