Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Advanced Search

I can't find the order for a gift card previously purchased, and my customer cannot redeem her code


Recommended Posts

Site URL: https://wildwaysvintage.com/

This past Christmas, I signed up to sell gift cards on my site, prompted by Squarespace to do so as their effort to help businesses in the time of COVID.  The listing is now no where to be found, and any gift-card orders that came in have no corresponding record of the purchase.  

A customer reached out saying she was having trouble redeeming her gift card for my shop, that her friend purchased at Christmas.  I searched under orders in the commerce section for her friend's name, for "gift card", for the amount specified, and there is no trace of this.  

The gift card looks legit, I have no issues there.  But I have absolutely no record of this transaction.  Does anyone know how to look up gift card purchases to see this information?  I want to be able to verify the purchase, and provide a discount code instead if that's my only option.  

Additionally, if the code was working, would she enter the gift card code into the "discount" box at checkout?  I noticed in the Squarespace info page on gift cards, there was a "gift or promo" box... is this the same thing?  

Any help you can give me would be appreciated.  Thank you. 

Link to post
  • Replies 7
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Posts

Thanks for your help Paul.  When I download the file, there's no data in the report, just labels, so I'll have to contact customer care.  Thanks again!

Posted Images

go to Commerce and at the far right, beside Export, click on VIEW GIFT CARDS

giftcard.thumb.PNG.152a818bc7f2ababf26cebbec11ef517.PNG

 

and yes, the code is entered in the "discount" box at checkout OR at the Payment step -- there will be a spot there to enter the gift card code:

giftcode.PNG.3baf61dbc630d489134ccf06d462c6ac.PNG

Link to post

Thank you for your reply.  I went to the commerce area, and to the export button location.  It doesn't have a
"View Gift Cards" button, only the export button.  Any thoughts?  Thanks for your help!

Link to post
3 hours ago, WWV said:

It doesn't have a "View Gift Cards" button

Gift Cards are available on all plans that support Commerce, so you should be able to view gift cards using this link (this is specific to your site and you'll need to be logged in):

https://wildwaysvintage.squarespace.com/config/commerce/orders/gift-cards

If you cannot see them, I recommend you get in touch with Squarespace Customer Care as they can help you to troubleshoot this. You can reach out to them here.

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digitalbuilding the features that Squarespace didn't include. Pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect. Links in my posts may refer to SF Digital products or may be affiliate links.  Squarespace. I've been a loyal supporter of the platform since 2007. 

Link to post

Thanks for your help Paul.  When I download the file, there's no data in the report, just labels, so I'll have to contact customer care.  Thanks again!

Link to post
Just now, WWV said:

I'll have to contact customer care.

I'll be interested to know how you get on.

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digitalbuilding the features that Squarespace didn't include. Pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect. Links in my posts may refer to SF Digital products or may be affiliate links.  Squarespace. I've been a loyal supporter of the platform since 2007. 

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...